Production Support Specialist/ Spécialiste en Soutien à La Production

**Job Title**: Production Support Specialist
**Work Location**: Québec / Brossard
**Reports to**: Production Director
**Employment Type**: Full-time

**Job Overview**
We are seeking a Production Support Specialist with dual expertise in electronic production equipment control and quality systems. This role is responsible for end-to-end support spanning from production equipment to quality systems. The core objective is to ensure stable and controlled production processes, compliance with quality standards, and continuous improvement in manufacturing efficiency and defect prevention.

**Key Responsibilities**

**I. Full Lifecycle Equipment Management**
- Oversee the installation, commissioning, acceptance, and handover of production equipment.
- Develop and execute preventive maintenance and periodic servicing plans for equipment to minimize failure rates.
- Respond promptly to equipment failures, organize repairs, and maintain detailed records and analysis to ensure production continuity.
- Continuously optimize equipment performance to enhance production efficiency and stability.

**II. Equipment and Process Support**
- Participate in process and equipment validation during new product introduction to ensure compliance with quality and manufacturability requirements.
- Conduct daily maintenance, preventive servicing, and rapid troubleshooting of key production equipment to ensure production continuity.
- Optimize equipment process parameters to improve production stability and product consistency, supporting capacity and quality objectives.

**III. Documentation, Training, and Team Collaboration**
- Develop and maintain equipment operation standards, quality control documents, and training materials.
- Provide quality awareness and equipment operation training for production and inspection teams.
- Collaborate with process, R&D, and other departments to drive improvements in design for manufacturability and testability.

**IV. Quality System Management and Maintenance**
- Establish, implement, and maintain quality management system documentation in compliance with company and industry standards.
- Organize and execute internal quality system audits, tracking the effective implementation of corrective and preventive actions.
- Coordinate external audits (e.g., customer audits, certification body audits), leading the resolution and closure of non-conformities.
- Monitor the performance of the quality system, regularly report findings, and drive systemic continuous improvement.

**Qualifications**

**Educational Background**
- Bachelor's degree or higher in Electronic Engineering, Automation, Mechanical Engineering, Quality Management, or related fields.

**Professional Knowledge and Skills**
- Familiar with electronics manufacturing processes (e.g., SMT, PCBA), with dual experience in equipment management and quality control.
- Experience in preventive maintenance, TPM, or failure analysis for equipment.
- Understanding of product testing processes and methods, with the ability to collaborate with test engineers to optimize equipment testing solutions.
- Ability to read and understand technical documentation in English. Basic English communication skills are preferred.

**Soft Skills**
- Clear logical thinking and excellent cross-departmental communication and coordination skills.
- Strong on-site problem analysis and rapid decision-making abilities.
- Adaptable to the pace of production environments, with skills in team guidance and documentation writing.
- Experience in manufacturing high-reliability electronic products (e.g., fire alarm systems) is preferred.

**Work Experience**
- Minimum 3 years of experience in equipment management and quality system management within the electronic manufacturing industry.

**Titre du poste : Spécialiste en soutien à la production**

Lieu de travail : Québec / Brossard
Supérieur immédiat : Directeur de production
Type d’emploi : Temps plein

**Description du poste**

Nous recherchons un Spécialiste en soutien à la production possédant une double expertise en gestion des équipements de production électronique et en systèmes de gestion de la qualité. Ce poste offre un soutien de bout en bout, couvrant à la fois les équipements de production et les systèmes qualité. L’objectif principal est d’assurer des procédés de production stables et maîtrisés, la conformité aux normes de qualité, ainsi que l’amélioration continue de l’efficacité manufacturière et de la prévention des défauts.

**Responsabilités principales**

**I.**Gestion complète du cycle de vie des équipements
- Superviser l’installation, la mise en service, l’acceptation et la mise en production des équipements.
- Élaborer et mettre en œuvre des plans de maintenance préventive et d’entretien périodique afin de réduire les taux de défaillance.
- Intervenir rapidement en cas de panne d’équipement, organiser les réparations et assurer le suivi, l’analyse et la documentation afin de garantir la continuité de la produ