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Air Expert
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Navigatr Group is a privately held company that invests in travel companies that elevate the customer experience and drive innovation. Our expansive and growing group of brands empowers seamless access to a comprehensive range of luxury travel options and services globally with over $1 billion transactions annually.
Navigatr Group's goal is to create a more purposeful travel industry through its strategic investment, best-in-class services and philanthropy.
The **Air Expert** work closely with Kensington Tours' sales team to facilitate all aspects of air travel for the Company's clients. **Kensington Tours** is a multi-award-winning premium and luxury tour operator offering tailor-made, private guided experiences to the world's most extraordinary destinations. This role will be responsible for coordinating complex international air itineraries utilizing the company's preferred airline suppliers to present the best air itineraries. With the goal of increasing sales conversion for Kensington Tours land programs or on air only requests, there will be the need to deal directly with the client or the client's.
Please note this is a hybrid role, 3 days in office at 2 Queen Street East, Toronto ON M5C 3G7
**Key Accountabilities**:
- Build air itineraries (primarily for US-based customers) and pricing options via the company's proprietary booking platform and coordinate the clients land/tour booking to provide them a seamless travel experience.
- Manipulate complex international itineraries for the purpose of best pricing options utilizing published and net fare pricing options while taking commission opportunities and preferred supplier strategy into consideration.
- Work directly with Kensington Tours' customers (travelers) and/or their travel advisors
- Achieve monthly sales goals for air sales
- Process ticket requests and manage all schedule changes submitted by the airlines ensuring there is no disruption to the client's tour itinerary.
- Maintain up to date knowledge of company's airline contracts with preferred suppliers to ensure best utilization opportunities.
- Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements.
**Qualifications**
- 3+ years of leisure or luxury travel sales experience
- 3+ years Sabre GDS experience
- Experience working with VIP/luxury clienteles including first and business class air travel highly preferred
- Demonstrated experience with Air Sales and a familiarity with airline contracts, refunds, exchanges, consolidators, international airline commission and net fare agreements
- Excellent knowledge of international airfare routings and worldwide geography
- Experience with US originating air itineraries, ticketing and fare rules preferred
- Motivated to achieve sales targets and other Key Performance Indicators
- Exceptional attention to detail
- Excellent problem solving skills with the ability to think independently & escalate issues as needed
- The ability to multi-task and be organized in a fast-paced environment
