Bilingual Lawful Access Analyst

1 week ago

Burnaby, Canada Rogers Communications Full time

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.

Responsibilities Include:

- Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances.
- Ability to respond to all requests received over the phone and electronically in both official languages, French & English.
- Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
- Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
- Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
- Analyze records and prepare reports containing data stored within business systems in response to court orders.
- Manage special projects as assigned.

Qualifications:

- Must be fluently bilingual in French and English (verbal and written)
- Must be able to work shifts. (days, evenings, overnights, week-ends, and statutory holidays)
- Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
- Must be able to obtain and maintain a federal government security clearance.
- Excellent communications and customer service skills.
- Strict attention to detail.
- Professionalism and ability to maintain confidentiality of information.
- Previous experience in a call centre and / or customer service role is an asset.
- Knowledge of Rogers technologies is an asset.
- Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Finance & Accounting & Corporate Security
Requisition ID: 286372

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Corporate

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