IT Support Specialist

**About StackTeck Systems LTD.**

**SUMMARY**:Reporting to the IT Operations Manager, the IT Support Specialist is responsible for installing and maintaining computer hardware and software, troubleshooting user issues, managing large corporate networks, hybrid infrastructure and ensuring the secure and reliable operation of the organization’s IT systems and equipment. The role also includes responding to support requests, diagnosing problems using specialized tools, implementing effective solutions, and documenting technical processes to support business operations 24/7.

**WHAT WE OFFER**:

- ** We are hiring for the weekend shift. Competitive shift Premiums.**:

- Convenient location with quick 407 and 427 highway access and public transit to our door
- Uniform service provided including safety shoes/boots and eye protection
- ** Overtime opportunities available after 40 hours**:

- Bright, clean, air conditioned office and production environment.
- ** Competitive compensation based on experience**:

- Educational Assistance Program including training, development and post-secondary education with reimbursement.
- Company matching contributions to RRSP group plan
- Comprehensive group benefit plan including medical, dental, life insurance coverage and a generous HCSA
- Employee Assistance Program

**MAJOR RESPONSIBILITIES**:

- Oversee corporate networks, and hybrid cloud environments to maintain operational efficiency, security, and data integrity.
- Establish, document, and enforce IT policies, standards, and response procedures to support organizational compliance and resilience.
- Monitor and optimize system performance, proactively addressing issues to minimize downtime and maintain business continuity.
- Coordinate IT service delivery across multiple offices, retail sites, and remote teams to support seamless collaboration.
- Support critical 24/7 plant operations and production lines, aligning IT services with safety and operational requirements.
- Partner with leadership to prioritize IT initiatives, escalating high-impact issues to vendors or management as necessary.
- Contribute to organizational change by following ITIL best practices and participating in structured change management processes.
- Install, maintain, and troubleshoot a broad range of devices including tablets, handhelds, telephones, cellphones, cameras, security systems, MDM, printers, plotters, and UPS.
- Administer Active Directory and Azure Cloud Services for user and device management.
- Monitor and maintain LAN/WAN, VLAN, SAN, VPN, WiFi, network devices, IoT and VoIP devices.
- Conduct detailed network monitoring and optimization for traffic, performance, and reliability.
- Perform data backups, disaster recovery operations, storage management, and system cloning.
- Provide helpdesk and ITSM support to a user base of over 250 employees and 750 IT assets.
- Manage IT asset lifecycle, including deployment, inventory tracking, and decommissioning of old hardware and software.
- Perform miscellaneous IT duties as required to ensure smooth IT operations.
- Support and maintain IT equipment in manufacturing and engineering environments.

**MINIMUM QUALIFICATIONS**:
**TECHNICAL KNOWLEDGE/EXPERIENCE**:

- Proficiency with Windows Server 2022/2016/2012 and Windows 10/11 Workstations
- Demonstrated experience in network switching and routing, firewall and intrusion detection, threat management, prevention systems, network tools, security tools, and network protocols.
- Strong knowledge of Microsoft Office 365 and hybrid cloud environments
- Understanding of system, network, and cloud security best practices
- College degree or diploma in Information Technology (3-4 years)
- 3 to 5 years of relevant IT experience
- Nice to have certifications: CompTIA A+, Cisco, MCSA, Azure or equivalent are a plus.

**BEHAVIOURAL**:

- High-energy self-starter with the ability to thrive in fast-paced business and IT environments
- Strong analytical, troubleshooting, and critical thinking skills
- Proven ability to work independently while meeting deadlines
- Excellent organizational, oral, and written communication skills
- Commitment to delivering exceptional customer service
- Quick learner with the ability to adopt new technologies
- Goal-driven, resilient, and able to maintain motivation through challenges
- Collaborative team player with a professional and solutions-oriented mindset
- Physical ability to lift 15-30 lbs as required

In accordance with the Accessibility for Ontarians with Disabilities Act, (AODA), StackTeck will provide accommodation, accessible formats, and communication supports for the recruitment process upon request.