Client Success Analyst Intern

7 days ago

Oakville, Canada Javelin Technologies Inc. Full time

**PROFILE**:
The Client Success Analyst Internship position will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.

**DUTIES AND RESPONSIBILITIES**:

- Utilization of problem-solving skills and processes to assist our clients.
- Determining and setting priority levels on customer issues to ensure timely and effective responses.
- Obtaining relevant certifications in SolidWorks, and related products.
- Extensive use of Oracle NetSuite and the Dassault Systèmes DSxClient and 3DSupport web portals.
- Minimal to no travel required.

**REQUIREMENTS**:

- Currently enrolled in a college or university engineering program.
- Skills and Knowledge:

- Experience with 3D CAD modeling; SOLIDWORKS preferred.
- Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, and via electronic web-based services internally and with clients).
- Prior customer service experience an asset.
- Forward-thinking troubleshooting skills and problem-solving abilities.
- Familiarity with various drafting standards and engineering practices an asset.
- Understanding of vast manufacturing terminology and processes an asset.
- Functional understanding of Microsoft Windows, PC hardware, and computer networking, an asset.
- Ability to work both independently and as part of a team is essential.
- Ability to manage multiple tasks and prioritize tasks is essential.

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