Bellman/valet

1 week ago

Ottawa, Canada Hotel Le Germain Ottawa Full time

**JOB SUMMARY**

Reporting to the Guest Services Manager and under the supervision of the Manager on Duty, the Bellman or Doorman is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. Greet guests coming to the hotel and give them all necessary information as well as being available for services as needed.

**WHAT WE OFFER**
- A percentage of the group insurance is paid by the employer for full time employees
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada
- Access to the hotel gym
- Employee referral program
- Employee Assistance Program for team member and their family

**YOUR ROLE**
- Greet guest on arrival, open doors and inform them about parking procedures. Help guests with baggage and any special requests
- Control the incoming and outgoing hotel traffic
- Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers.
- Actively monitor all cars in front of the hotel
- Bring baggage up to guest rooms and retrieve them when requested
- Show guests the room features
- Deliver mail, assist with receiving. Deliver packages to the rooms or to respective department.

**YOUR PROFILE**
- Previous customer service experience an asset
- Current drivers licence
- Able to drive automatic and standard transmission
- Good knowledge of the city and its tourist attractions and major routes
- Being organized, approachable, courteous, empathetic, fast acting, professional
- Able to work in a team environment
- Able to stand/walk for up to 5 hours at a time
- A second language an asset

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