Customer Success Manager

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**SAP is not offering relocation benefits for this role at this time.**

**SAP is not offering current or future visa sponsorship for this role at this time**

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

**Who You’ll Become**

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

**What You’ll Do**

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:
**SAP Finance & Spend Management (F&S)** - Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
- S/4HANA Finance
- Finance & Quote to Cash(Q2C)
- Procurement

**SAP SuccessFactors (Human Capital Management - HCM)** - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

**SAP Supply Chain Management (SCM)** - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

**SAP Customer Experience (CX)**:

- Knowledge of e-commerce, sales, customer service, and marketing processes.

**SAP Business Transformation Management (BTM)**:
**SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC)**:
**What You Bring**
- 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
- Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
- A cooperative and productive approach to working relationships, internally and externally.
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
- A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
- Proficiency in English to engage with our global network.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our **hybrid work setup** consists of **three days a week in the office or on-site with customers or partners**.

We are planning a practical and immersive po