Operations Manager- The Brick

2 weeks ago

Scarborough, Canada The Brick Full time

Is this job for you?: Do you believe in putting the customer first? - Are you a team player and do you have an incredible sense of leadership? - Are you motivated by achievement goals? **WELCOME HOME** The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations **Responsibilities**: - Reporting to the Store Manager, the Operations Manager will have the following responsibilities: - Implement, communicate and ensure compliance with all operating procedures, processes and policies - Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals - Handle escalated customer service issues and offer solutions - Increase location profitability and efficiency - Maintain excellence in store merchandising, detail and customer service - Ensure 100% customer satisfaction - Promote team work within all departments - Minimize errors and ensure a high-level of data entry accuracy - Maintain store inventory levels and accuracy - Control and reporting of Accounts Receivable and Accounts Payable Qualifications: - High school diploma or equivalent; post secondary education an asset - 5 yrs of Management experience in a Retail environment Required - 2 or more years of Customer Service or Sales experience - Successful track record in customer service, operations and merchandising - Excellent communication, interpersonal and problem solving skills - Ability to lead, motivate and manage a team - Highly developed time management and organizational skills - Working knowledge of retail operating systems - Flexibility to work any shift, including evenings and weekends, as required Why The Brick?: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Access to free personal development training - Employee discounts & Personal "Paid" days off - Recognition, incentives, prizes and giveaways- Be a part of Canada’s largest home furnishings retailer - We welcome all abilities to apply.- We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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