Underwriting Supervisor, Personal Lines Property

Elevate Your Career as a Personal Lines Property & Casualty Underwriting Supervisor at Portage Mutual Insurance
While this role is based out of our Edmonton, AB office, we offer a flexible work environment.
**About Portage Mutual**: Where Your Talent Makes a Difference
Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.
Why Portage Mutual?
At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:

- Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
- Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
- Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
- Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
- Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

**The Opportunity**:
As an Underwriting Supervisor, you’ll play a key role in leading your underwriting team by:

- Overseeing underwriting quality and ensuring alignment with Portage Mutual’s risk appetite and service standards.
- Providing guidance and expertise on complex cases to support sound decision-making.
- Fostering team development through coaching, mentoring, and knowledge sharing.
- Building and strengthening relationships with brokers to drive profitable growth.
- Collaborating with cross-functional teams to support continuous improvement initiatives and uphold a culture of excellence in underwriting practices.

We’re looking for a strategic, collaborative leader who demonstrates strong underwriting expertise, champions team growth, and is committed to delivering outstanding service to our broker partners.
**What You’ll Do**:

- Provide technical expertise and guidance to underwriters on complex or unique risks, ensuring sound underwriting decisions.
- Conduct post-loss underwriting reviews to identify trends, areas for improvement, and opportunities to enhance risk management practices.
- Maintain a thorough understanding of market trends and competitive landscape to inform underwriting strategies.
- Participate in the development and implementation of underwriting guidelines and best practices.
- Develop and maintain strong relationships with key brokers.
- Communicate underwriting business rules, guidelines, and risk appetite effectively to brokers.
- Collaborate with brokers to develop and maintain a profitable book of business, identifying opportunities for growth and retention.
- Address and resolve broker concerns or issues promptly and professionally.
- Conduct regular check-ins and performance reviews and provide constructive feedback to support individual and team performance.
- Promote a collaborative and supportive team environment, encouraging knowledge sharing and problem-solving.
- Champion employee development by creating and implementing individual development plans and provide ongoing coaching, mentorship, and access to training opportunities to enhance team capabilities and promote career advancement.
- Lead the recruitment and onboarding process for new team members ensuring a comprehensive onboarding experience that equips new hires with the knowledge, skills and resources needed to succeed in their roles.
- Contribute to the development and implementation of strategic initiatives to improve underwriting processes and outcomes.
- Provide input and recommendations on market trends, competitive landscape, and emerging risks.

**What You’ll Bring**:

- Minimum of 7 years’ experience in personal lines underwriting or related field, with demonstrated leadership or supervisory experience.
- In-depth knowledge of underwriting principles, practices and regulations, risk analysis, pricing strategies, and product development across key segments such as personal a