Consultant, Digital Adoption

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What you'll be doing

The Digital Adoption Consultant is accountable for supporting leadership in the planning, coordination, assessment, development and implementation of key internal initiatives, including the delivery and support of digital and enablement projects, to frontline teams, management and designated internal partners; focused on digital client experience and digital adoption. The role will support and execute on initiatives and provide insights to the digital and enablement project teams in achieving improvements in their overall business processes, client experience and operating efficiency to support and realize the benefits of our digital platform investments. The incumbent will assist in the identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes, preparation of recommendations and communication for internal audiences at various levels.

The scope may include working with multi-functional teams to assist in developing insights, executing and completing selected short or medium term plans (60d / 90d / 180d plus), digital and enablement projects or programs focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales across the client and employee experience. The role will work with people at all levels in the organization from senior business-unit leaders and corporate management through channel levels. Expectations would include a hands-on teamwork approach to solving problems, planning, managing change and people related to all aspects of business improvement initiatives.

_ At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote._

How You’ll Succeed

- Support and/or lead projects or small to large work packages that deliver new or improvements to digital and enablement capabilities, operational efficiency, client and employee experience and/or digital adoption growth
- Maintain or Enhance strategic partnerships with Front-line, Risk, Product, Sales Effectiveness and other business partners; maintain regular contact to determine needs and provide appropriate information as it relates to digital capabilities.
- Partner with required SME's to incorporate business process improvement and business change best practices into daily activities/routines;
- Research opportunities to deliver an improved client and employee experience; active participation in the channel strategy and roadmap development and execution.
- Support projects to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations;
- Participate in other projects to represent the digital advocacy and enablement team and provide input into the development and implementation of programs designed to improve end-to-end processes.
- Champion CIBC values and provides support in a manner consistent with the highest quality standards and CIBC objectives.
- Assisting the digital advocacy and enablement team in the day to day activities of supporting frontline teams, clients and employees on digital and enablement capabilities.

Who you are

- You have a degree/diploma in Business, Economics, Communications, Change Management or equivalent work experience
- You understand the needs and issues of Retail and Business Banking businesses, products and functions in order to collaborate effectively when developing and implementing joint solutions. Knowledge of CIBC digital capabilities.
- You have ability to work independently or with a variety of team members in a constructive and collaborative manner. Establishes and maintains productive working relationships
- You have excellent communication skills. Well developed in both written and verbal communication
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities