Branch Support Representative
7 days ago
First Credit Union is looking for an experienced financial service professional to join our Powell River team as a Branch Support Representative to improve the financial well-being of our communities
**What's the opportunity?**
The Branch Support Representative is primarily responsible for providing a wide range of administrative support to all areas of branch operations in order to contribute to a high level of member service. In this role, you’ll work closely and collaborate with branch managers and employees, providing operational and system support. This includes preparing and processing necessary documentation to support other departments such as lending and member services. You’ll also work with other administrative departments in areas that impact the overall member experience.
**What will you do?**
- Compile spreadsheets, reports, statements and other documents, as needed.
- Update and maintain databases, records and systems.
- Review information to ensure accuracy, perform auditing and review support when required.
- Complete property searches, registration of securities credit checks and bank confirmations.
- Serve members with their member service and lending needs.
- Work with third parties such as lawyers, appraisers, and accountants.
- Adhere to security procedures and policies, including audit and privacy as they pertain to the position.
- Exhibit a high commitment to member-client relationships by promoting the concept of relationship building; cross-sell all First Credit Union products and services, and refer members to other departments, such as wealth management, member service or insurance partners when appropriate.
**What do you need to be successful?**
- Secondary school diploma.
- Two years of experience in the financial services industry.
- Education or equivalent experience pertaining to financial products & services, personal financial planning, and consumer & residential mortgage lending.
- Demonstrated accountability for both personal and department-assigned growth, goals and targets.
- Strong computer skills with proficiency in MS Office.
- The ability to communicate effectively, both orally and in writing.
- The ability to multi-task and problem solve, with strong organizational skills and emphasis on time management and prioritization. This includes meeting requests from multiple individuals.
- Strong interpersonal skills with a service-oriented focus.
- Familiarity with online services such as personal property registry, credit bureaus and land titles.
**Why work for us?**
- Take advantage of opportunities for career development including continuous training, education support, and career planning.
- Embrace our commitment to employee wellness including a comprehensive employee and family assistance program and a wellness spending account.
- Enjoy a competitive compensation package including generous benefits, profit share, and pension programs.
- Be part of a company that is dedicated to making a meaningful community impact.
**Who should apply?**
**Salary**: $23.47-$27.41 per hour
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Schedule:
- Day shift
COVID-19 considerations:
We are following all local health guidelines.
Ability to commute/relocate:
- Powell River, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Financial services: 2 years (preferred)
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