Client Support Worker

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

In partnership with the NSH, we are looking for a Client Support Worker to be part of our Bridge Shelter Team. You will be working alongside other healthcare professionals to provide information, referrals, advocacy, goal planning, safety planning, and crisis intervention support as needed.

The Bridge Shelter located at 201-101 Wyse Road Dartmouth NS provides shelter services, healthcare services, and housing support.

Reporting to the Client Service Director, the Client Support Worker utilizes a social justice perspective in a client-centered, trauma-informed, anti-oppressive, non-judgemental shelter environment. If you are comfortable working with and responding to people experiencing a crisis, and those who may be using substances and providing them with the support they need, this may be the role for you.

This is a full-time permanent role located in our Dartmouth location.

**What you will be doing**:

- Provides information, referrals, and support to clients residing on our health services floor
- Ensure that all interactions with clients are carried out in a safe, dignified, and unobtrusive manner
- Maintains client confidentiality and privacy
- Maintains accurate client records and is responsible for updating client information
- Provides regular reports and communicates pertinent information to oncoming staff and our health services team
- Strives to maintain the safety of the communal environment and protect the rights of all clients

**Skills needed for success**:

- Education and/or experience in human services, social work, or related field
- Working knowledge of Housing First approaches, the social determinants of health, and services available within the community that impact an individual’s ability and/or opportunity to move beyond personal and systemic barriers.
- Knowledge of issues and resources in the community related to homelessness, poverty, harm reduction, mental health and addiction issues, community development, and capacity building.
- Excellent problem-solving skills and understanding of the barriers that deter at-risk individuals from obtaining and maintaining safe and affordable housing.
- Strong team player and ability to work independently and with multidisciplinary teams.
- Good organizational, interpersonal, written, and verbal communication skills.
- Computer skills and report writing ability required.

**Who we are**:
Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and government (Ministry of Health) funded organization.

We are dedicated to providing people of all ages the highest level of care across a wide range of home-based and clinic healthcare services. Everything we do is based on ethical principles and compassion, together with our commitment to meet the highest practice standards. We are, in every way, A Team Made for Caring.

**The Not-So-Fine Print**:
This position is open to individuals who are eligible to work in Canada, who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, the Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families, and our team members.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, all new hires must have received the complete series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada AND have received the final dose of the COVID-19 vaccine at least 14 days before the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon the Human Rights Code will be considered on a case-by-case basis.