Manager, Innovation and Continuous Improvement

**Summary of Duties**:
Reporting to the Director, Strategy and Innovation, the Manager, Innovation and Continuous Improvement drives transformational change that will deliver meaningful results by promoting and leading the implementation of organizational capabilities, including but not limited to, continuous improvement, data literacy, project management, innovation, business analysis, policy and report writing, with the goal of increasing the collective capacity of all leaders and employees across the Corporation of the City of London and related Agencies, Boards and Commissions.

**Work Performed**:

- Lead the corporate-wide development, implementation, and management of corporate organizational capabilities by guiding the development and implementation of a framework and implementation approach, program strategy, objectives, deliverables, schedules, and comprehensive change management plans.
- Engage with leadership teams across the Corporation to assess and prioritize current processes; identify, collect, and analyze key performance metrics and monitor progress on approved action plans and ensure repeatability and sustainability.
- Manage and lead a high performing team while providing consultative direction, support, supervision, and direction to employees in areas of continuous improvement, data literacy, project management, innovation, business analysis, and policy and report writing.
- Manage employees to deliver exceptional results by creating a positive work environment, regularly evaluating performance, proactively developing staff, encouraging innovative approaches, and leading by example.
- Integrate the City of London’s Anti-Racism Anti-Oppression Framework and Equity Tool in all program deliverables, including facilitation, scoping, reporting, and decision-making.
- Integrate a change management approach across all program deliverables and methodologies that will foster management and staff commitment at all levels of the organization.
- Provide support and coaching in Services Areas ensuring the utilization and alignment with organizational capabilities best practices; assist in removing roadblocks.
- Lead the ongoing development, delivery, and evaluation of related training and development programs in alignment with the organizational capabilities framework.
- Assist with the design and delivery of the marketing and recognition programs to support organizational capabilities.
- Lead a continuous improvement program that emphases defining standards, methodology and roles, identifying and mitigating risks to the program and defining and monitoring metrics for program success.
- Ensure the identification of a problem-solving methodology and suite of continuous improvement tools appropriate to identified projects.
- Work with Service Areas to identify scope of continuous improvement projects and ensure alignment with outcomes and expected results identified in Council’s Strategic Plan.
- Engage with leadership teams across the Corporation to assess and prioritize current processes; identify, collect, and analyze key performance metrics, monitor progress on approved action plans and ensure sustainability.
- Develop an effective internal and external network that promotes the integration of organizational capabilities and practices at all levels, and rewards and recognizes practitioners.
- Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with stakeholders, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs; and actively promote a culture of safety.
- Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented, monitored, and reported on specific to the Division.
- Liaise with unions on issues that affect bargaining unit employees as required.
- Fairly and consistently administer provisions of various collective agreements to promote resolution of grievances.
- Provide representation at mediation and arbitration proceedings as required.
- Prepare reports for Council and various Committees as required.
- Adhere to the Procurement of Goods and Services Policy; includes the responsibility of delegation of procurement initiation approval authority and delegation of approval authority for professional consulting services as per policy amounts.
- Manage the Strategy and Innovation budget and provide input to the development of the annual operation budget for Service Innovation and Performance.
- Regularly prepare and report on all aspects of the Strategy and Innovation program to the Senior Leadership Team, Enterprise-Wide Leadership Team, Divisional leaders and leaders in Agencies, Boards and Commissions.
- Represent the Service Area at Standing Committees and Council meetings