After-hours Program Supervisor

As a leading Children's Services Agency, CarePros provides Trauma-Informed Personalized Community Care and Foster Care placements to children and youth with complex medical and behavioural diagnosis. We focus on cultural connection, family reunification, and the transition from youth into adulthood.

CarePros is proud to be recognized as one of Canada's fastest growing companies and a champion of diversity:

- 2024 ASTech Award for Change Maker: Company
- 2024 Social Impact ScaleUp of the Year
- 2021-2024 The Globe and Mail Canada’s Top Growing Companies
- 2022 New Innovators List - People Leader (Diversity, Equity & Inclusion)
- 2021 Canada's Safest Employer Awards
- 2020 Diversity Award of Distinction from Alberta Chambers of Commerce

We strive to promote a culture where our people care for the families we support, listen with compassion and humility, take accountability, champion diversity and collaboration, and drive positive change in our communities. Together as a team we aim to realize our mission of being a champion for the special needs of children and their families.

**Your Opportunity**:
Dive into a deeply rewarding role as an **After-Hours Program Supervisor** for our **Edmonton and Leduc** locations Are you driven by a desire to positively impact the lives of children and youth? Join our passionate team, where you'll lead with empathy and expertise, ensuring every client and family, regardless of background, receives exceptional care. As a pivotal member reporting directly to the Senior After-Hours Supervisor, you'll provide crisis management support to Child and Youth Care Workers (CYCWs), fostering a culture of compassion and respect. If you're ready to make a meaningful difference in the lives of those we serve, seize this extraordinary opportunity now

**Who You Are**:
As a seasoned professional in residential home care, disability services, and complex behavioral care, you bring a wealth of experience in trauma-informed practices and continuous quality improvement models to the team. Thriving in dynamic environments, you effortlessly build and nurture cooperative relationships, while your innate ability to maintain composure under pressure sets you apart. As a proactive team player, your approach is guided by logic and reason, ensuring effective communication and problem-solving. Your deep understanding of mental wellness best practices is evidenced by the impactful crisis management you deliver, driven by your exceptional empathy and active listening skills. With a keen eye for problem-solving, you adeptly identify root causes and implement effective solutions, acting as an invaluable asset to any team.

**Your Day to Day**:

- Manage crises occurring after-hours
- Provide one on one coaching to front-line delivery staff managing performance and attendance
- Train and develop your direct report Child and Youth Care Workers
- Monitor productivity and organization of your team's workflows
- Complete critical incident reports
- Work closely with other departments such as People and Culture, Scheduling, etc.
- Liaison with internal and external stakeholders including Children's Services, FSCD, PDD, etc.
- Provide on-call support to programs and clients

**CarePros Offers You**:

- Health, Dental, and Vision benefits
- Employee and Family Assistance Program
- Group RRSP matching after one year
- Monthly vehicle allowance
- Career growth opportunities and professional development support
- A dynamic, collaborative, and diverse environment where your voice is heard while you make a positive impact in the lives of your clients

**What You Bring**:

- Completion of a Degree or Diploma in Human Services, Child and Youth Care, or Social Work is required
- A minimum of 3 years proven experience providing direct care to youth with complex behavioural and mental health needs is required
- Proven experience supervising / managing front-line care staff
- Proven experience working with Children's Services and Family Support for Children with Disability (FSCD)
- In-depth knowledge of child and youth care mental wellness, TCI, and home care best practices
- Excellent execution of clerical procedures for maintaining records and completing forms
- Strong oral / written communication skills
- Strong technology / computer skills
- Valid Alberta Class 5 Driver’s License, current Alberta 10-year Drivers Abstract, a reliable four-door vehicle, and auto insurance with $2-million liability coverage
- Valid Standard First Aid with CPR Level C + AED (two day in person training completed)
- Criminal Record Check with Vulnerable Sector Check obtained within the last 6 months
- Intervention Record Check obtained within the last 6 months
- Suicide prevention training and/or Mental Health First Aid
- Trauma Informed Care and/or Brain Story certificate

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