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Regional Customer Care Representative
2 weeks ago
Vancouver, CanadaRegional Customer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Regional Customer Care Representative** This unique position requires travel around the Lower Mainland area to support of our diverse clinic network. A vehicle is required. **Who we are**: Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace. **Working Location**:Vancouver/Lower Mainland **Reporting to**: Regional Clinic Manager **A day in the life of a Regional Customer Care Representative involves**: - Supporting the Regional Clinic Manager with coaching, training, and onboarding of new customer care representatives - Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals - Managing and maintaining client accounts while building relationships - Working with insurance companies to ensure successful third-party billing operations - Managing any notable customer compliments or complaints that require action or acknowledgement at a management level. - Networking with other leaders in the company, hearing health sector, professional associations and community - Assist with cleanings and minor in-clinic device repairs - don’t worry, training provided **What you get in return**: - Competitive Hourly Wage - Full Benefits Package on Day 1 - Monday - Friday (business hours) - 3 weeks vacations to start + birthday off - Eligible for Quarterly Bonus - Growth and development opportunities - **Reimbursement for daily vehicle mileage** **We'd love to hear from you if**: - You possess strong communication and customer service skills - You have experience or would enjoy working on and reconciling accounts receivable - Your aligned with our value of helping others - You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge **Don't think you meet the criteria?** If you’re willing to go all in and learn, we'd still love to hear from you - **More About Us**: We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation. - Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves - they create sense._ Sonova is an equal opportunity employer
