Club General Manager

**Join Our Ottawa Team**

We are a renowned luxury health and wellness group committed to delivering exceptional experiences to our members, guests, and team members. We’re redefining health and wellness by hosting elevated fitness experiences complimented by luxury amenities. Our all in one, boutique studio fitness and wellness clubs inspire our members to sweat, recover, relax, play, and connect. We pride ourselves on our dedication to service excellence while fostering a culture of innovation and empowerment within our team. Join us as we prepare for the opening of our premier 129,000 square foot flagship location in Ottawa

**Position Overview**:
**This job might be for you if you have the following talents & spirit**:

- **You have a Business Vision**: You are a creative go-getter, committed to our vision that guides the organization to achieving its short term and long-term business goals. You take ownership and have full responsibility of the club, running it like your own luxury business.
- **You’re A Competitor**: You are a competitor who isn’t afraid to disrupt industry standards. You have a consistent desire to destroy monthly sales targets and obliterate annual revenue goals. You’ve got a healthy appetite for competition and are always striving to win. You’re also tenacious, being able to bounce back and remain resilient. You have an abundance of positive energy and a proactive nature that assists in maintaining client relationships, generating new business, increasing staff productivity, improving member services, ensuring sustainability, and consistently meeting business targets and objectives.
- **You’re a Leader**: You thrive in a bustling environment and can clearly identify, delegate and prioritize tasks. You are a multifaceted executive who isn’t afraid to roll up your sleeves as you can be found cleaning changerooms, selling memberships, putting weights away, making shakes, and crunching numbers in the office, but primarily you can be found shaping, leading, and motivating a vibrant team. You are an experienced leader with an authentic appreciation and keen understanding of fitness, finance, premium client services, business and most importantly how to engage, recognize, lead, and inspire your team.
- **You’re Customer Service Oriented**: You champion a culture of exceptional customer service, ensuring every member interaction exceeds expectations. You are an innovative and a creative thinker who is knowledgeable and insightful as to market trends, constantly finding ways to separate us from the competition while creating a remarkable experience for staff, clients, and community members. Your positive and energetic character cultivates a high morale that attract top performers.
- **You’re Motivated & Driven**: You are goal-oriented and consistently have your finger on the pulse as you use key performance indicators to ensure all club departments are persistently improving and meeting financial goals. You are constantly seeking ways to increase revenue and reduce expenses.

**As a Club General Manager, a typical day might include the following**:

- Preparing and reviewing a profit and loss report.
- Being the face of the company in club by touching base with members and addressing any concerns.
- Responding to member communication.
- Daily check-ins with Functional Leaders to ensure all programs and promotions (in-house and outreach) are tracking positively.
- Collaborating with the Leadeship Team to ensure uniform communications exist across all departments for all relevant programs and activities.
- Analyzing membership sales and mix, cancellations, RMS bookings and personal training sales against target goals.
- Conducting interviews in partnership with the department lead.

**To land this role you need to have;**
- A University degree in sports science, recreation or leisure studies, health management, physiology, life sciences, business, management or related field.
- At least 5 + years facility operations experience.
- 5 -7+ years personnel management experience.
- Proven ability to engage, inspire, motivate and lead 200+ team members.
- Success in exceeding individual and team sales goals.
- All management/leadership team members are required to have Standard First Aid and CPR - Level C Certification prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
- All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Perks of this position include;
« A competitive salary

« Bonus opportunities

« Cost Plus Benefits

« Complimentary individual and plus one membership

« Additional Vacation Time and Flex Days

« Cellphone Allowance

« Group RRSP options

« Employee Stock Option Program

« Maternity/Paternity top up

« 4-Day Work Weeks (12 per year)

« Team Member Perks

« Complete training and development package

« Working alongside great people in a culture