General Manager

staff development, to deliver a positive experience and exceptional customer service to our guests.

Essential Duties And Responsibilities
- Provides exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving Brand and team goals.
- Remains highly visible and be readily available for guests at all times.
- Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
- Answers guests' complaints and resolves problems to maintain Guest Satisfaction.
- Develops and implements quality assurance (QA) standards and programs for the hotel and its departments, maintain their productivity standards and compliance to the brand
- Ensures the implementation of and adherence to all policies and procedures.
- Inspects property or a regular basis and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
- Helps to direct the operation of the property to ensure the highest possible profitability
- Monitor rates on a daily basis, to achieve best possible Revenue and Occupancy
- Assists in the development and implementation of Sales and Marketing Programs and Quarterly Sales Strategy Reports, solicits new and repeat business for the hotel
- Contributes and supports the strategies to reach the short and long-term financial and operational goals for the property to ensure the highest profitability and guest satisfaction, assists in the development of annual budgets
- Ensures that all policies, procedures, federal, provincial and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
- Ensures that the property and its inventories are always in the best of conditions.
- Monitors cost controls on a regular basis through ordering, purchasing and budget control
- Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
- Assists on a timely basis to the preparation of operational results/reports to corporate office/owners.
- Supervises all hotel hiring practices, ensuring all practices comply with company and legal requirements. Ensures staff received proper training for each position
- Selects, trains, and directs department supervisors and other associates as necessary, keeping them well-versed in hotel policies and procedures.
- Delegates various tasks to other appropriate Team Members to ensure the smooth operation of the property.
- Monitors performance, develops and guides associates in hospitality career path.
- Responsible for ensuring the proper confidentiality and maintenance of Human Resources files, i.e., personnel files, medical files, investigative files, etc.
- Promotes teamwork and high morale with associates.
- Performs other duties as required.

Education and/or Experience:

- Hilton hotel experience preferred.
- Hotel Management or General Business degree preferred.
- Three to Five Years Hotel management experience preferred.
- Equivalent combination of education and experience.

Knowledge, Skills and Abilities:

- Ability to communicate in a courteous, tactful and patient manner.
- Communication: Excellent verbal, written and presentation skills.
- Customer Service: Managing and responding quickly to customers’ needs
- Problem Solving: Identifies and resolves problems in a timely manner
- Ability to work in a fast-paced, high-energy and demanding work environment.
- Strong human resources management and leadership skills.
- Financial management and math skills: Revenue generation, P&L, and other reports
- Quality Management: Looks for ways to improve and promote quality;
- Demonstrates accuracy and thoroughness.
- Teamwork: Ability to work as a team player with all levels of hotel staff.
- Dependability: Dedicated, hard-working, self-motivating to work with little guidance.
- Effective negotiation and strategic thinking skills.
- Business Management: initiative, judgement and innovation skills
- Proficient in Microsoft Office Suite, experience with accounting systems preferred

**Salary**: $60,000.00-$73,000.00 per year

**Benefits**:

- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekend availability

Ability to commute/relocate:

- Leduc, AB: reliably commute or plan to relocate before starting work (required)

Work Location: One location