Collection Agent- Call Center

2 weeks ago

Kelowna, Canada ARO Inc Full time

If you are looking for a rewarding career with the opportunity for advancement, this is a great place to be We offer regular full-time hours, benefits after 6 months. If you are entry level or experienced with accounts receivable, ARO Inc. has a spot for you

At ARO Inc. we deliver receivable management solutions on a national basis that are customized and based on the needs of the clients that we partner with.

We partner with a variety of key credit grantors in various industry segments including financial institutions, government, telecommunications, utilities, post-secondary educational institutions, commercial, health and insurance.

**What We Offer**

Group benefits (Extended Health, dental and Vision Care coverage);
Virtual Healthcare;
Career Advancement Opportunities;
Friendly, supportive, diverse work environment;
Excellent experience and opportunity to gain knowledge of the personal credit industry; including credit reporting, credit repair, and personal budgeting;
**Responsibilities**

Utilize our skip tracing tools and databases to locate consumers;
Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls);
Analyze and update consumers account information to determine the best possible solution for the account;
Negotiating repayment of past due or overdue accounts;
Clearly documents call results and content of calls;
Manage workloads/lists of consumers who have failed to make payments;
Abide by all Collection Agency Acts and Regulations as legislated in each Province;
Uphold the client (Creditor) work plans and the ARO code of ethics by treating consumers with honesty, dignity, and respect at all times.

**Qualifications**:
Minimum one (1) year experience

Customer service, Call centre or Sales experience considered an asset

Strong Negotiating and Conflict Resolution skills

Self Motivated, Goal and Detail Oriented

Excellent Verbal and Written Communication

Strong Organizational Skills

Dedicated and Ethical

Bilingualism considered an asset

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$19.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person

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