Bilingual Client Services Associate

**The Opportunity**:
Procom is seeking a seasoned professional to join our team as a Bilingual Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients.

**This role provides the opportunity to**:

- Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations.
- Build a foundation for long-term career growth in a growing, entrepreneurial IT firm.

**The Role**:
Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full onboarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. He or she possesses full understanding and is able to perform or back up all duties listed in this job description.

**Responsibilities**:

- Submit and manage all inquiries relating to the contract management process via ticketing system JIRA.
- Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline).
- Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews.
- Schedule communications to consultants with regards to payment processing and timesheet deadlines
- Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards.
- Develop and update strategies for smoother consultant and client experience.
- Serve as a primary point of contact to investigate and resolve consultants, clients, and vendor inquiries.
- Conduct quarterly audits on consultant documentation and onboarding requirements.
- Monitor expiring contracts and provide notice for a smooth off-boarding experience.
- Investigate AR discrepancies and follow up with the client or contractor as needed.
- Serve as a primary point of contact to receive, investigate, and resolve consultants, sub-vendor, and client questions relating to the billing and payment of invoices.
- Create credit/debit memos to balance records within the Vendor Management System Fieldglass

**Skills and Knowledge Required**
- Bilingual in French & English.
- Minimum 2 years of professional experience in a customer service or sales support role.
- Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis.
- Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes.
- I have a good knowledge of MS Office specifically Outlook, MS Teams, and SharePoint.
- Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients.
- Detail-oriented.
- Strong commitment to excellent customer service.
- Ability to prioritize workflow and meet deadlines.
- Ability to handle confidential and proprietary information.
- Dedicated team player with excellent interpersonal skills who is willing to assist other team members as needed.

**What's in it for you?**

Working at Procom, you will have a significant impact on your customers’ lives, and you will also be rewarded with:

- Flexible work/life balance options - Hybrid flexibility
- Generous vacation and sick day policy
- Comprehensive health benefits package
- Extra wellness dollars to spend to help support mental and physical health.
- Continuing education fund
- Leaders who support your development through coaching and mentorship
- Work in a fun, dynamic, collaborative, and high-performing team

**Qualifications**

2+ years of professional experience in a customer service or sales support role: 2 - 10 years (required)