Remote Customer Service Representatives

2 days ago

Ottawa, Canada Globedex Financial Corp. Full time

Globedex Financial Corp. is a full service tax and accounting firm. Since our founding, we've built a firm that specializes in helping our clients with problems they may have. Our mission and purpose is to provide affordable products and services that relieve the small-to-medium sized business owner or manager the headaches of the financial aspects of their business. The types of projects we typically perform for clients include tax return preparation and planning, outsourced controller services, bookkeeping and payroll, and consulting for QuickBooks®, and special projects. Our tax return preparation services comprise a variety of clients, including individuals corporations, partnerships, nonprofits, estates, and trusts.

We are looking for a highly skilled remote customer service representatives who have a passion for working with customers in person. This is a fast paced position with a defined career path and opportunities for progression and development whilst working in a supportive and positive environment.
Duties will include:

- Answering a high volume of calls
- Dealing with customers' orders onto system
- Providing online support to customer chats in a timely and professional manner
- Processing customers' orders taking payments when needed
- Handling customer warranty queries when required
- Must be fluent in English
- Strong customer service
- Experience within a face paced environment
- Excellent computer skills
- Familiar with Microsoft Packages
- Ability to multitask and work within deadlines
- Well presented
- Friendly
- Passionate
- Willing to learn

What we can offer:

- Onsite car parking
- Onsite training will be given
- Training programme

We offer a competitive salary, generous employee benefits and a business causal workplace environment. This position is full time, M-F, 9am-5pm.
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