Member Advisor

**New Community Credit Union **is seeking a full-time, permanent, Member Advisor.

**What do our Member Advisors do?** You are the first people our members encounter at our branch. As a Member Advisor, you will serve our members through various channels, in person, digitally or by phone. You will help them in whatever they are looking for or guide them to identify the services and solutions they may not be aware of.

**No banking experience? **Not to worry, we have a great training program.This is an excellent opportunity for the customer service focused professional who has **experience in retail, hospitality or financial services**.

**As a Member Advisor, you will**:

- Greet our members and provide them with the services they seek,
- Process transactions,
- Provide troubleshooting and guidance around the use of our technology products or any other challenges a member may have,
- Highlight and promote products and solutions,
- Engage in proactive member communication by participating in outbound calling, credit union promotions, campaigns, and creative outbound strategies,
- Identify suspicious transactions or interactions and respond appropriately.

**What you will need for this role**:

- Customer service experience,
- Sales skills,
- Experience in handling cash and completing financial transactions,
- Tech savviness and a love for technology,
- A desire to learn in a culture that embraces ongoing learning and development,
- Ability to be discrete and maintain confidentiality to respect members’ privacy
- Enjoyment in working with the public - by engaging and helping meet our members’ needs.

**What you should know**:
This is a unique opportunity to join New Community Credit Union team as they transition to becoming a Synergy Credit Union team. We are on an amalgamation journey and you will have the opportunity to contribute to a successful change effort. This will be an interesting time to join a team. Learning is guaranteed You will learn the role as it supports the members today and then keep learning as systems and processes evolve to unify the teams.

**What do we offer?**

We were named one of Saskatchewan's Top Employer for the 5th consecutive year. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

**We offer**:

- Preferred rates on our products and services
- Benefits and Pension
- Competitive salary
- Investment in your professional development
- Community involvement

**More details**:

- Hours: 37.5 hours weekly. Permanent full-time
- Salary: $42,700 to $53,400 per annum
- This position may be required to travel for training.

**A little more about us**:
At Synergy, our members are owners who profit when we do and who get a say in how we are run. We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships; and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities - for families, schools, youth groups - you name it. We are proud to serve more than 25,000 members and have reached over $2.16 billion in assets.
- We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check._

**Job Types**: Full-time, Permanent

**Salary**: $42,700.00-$53,400.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday