2025 Team Lead {cupe Cs-25-563}

4 days ago

North Bay, Canada North Bay Regional Health Centre Full time

**Position: Team Lead**
**Department: Central Ambulance Communications Centre (CACC)**

The North Bay Central Ambulance Communications Centre (CACC), part of the North Bay Regional Health Centre, handles approximately 36,000 calls each year using advanced computer-aided dispatch, radio, and telephone systems. It provides 24/7 emergency medical communications for the Districts of Nipissing, Parry Sound, and Temiskaming, while also dispatching six Emergency First Response teams and offering paging services for 20 fire departments. In addition, CACC serves as the backup Fire/911 communications centre for one community.

**QUALIFICATIONS**

**Certification/Experience/Knowledge**:
Qualifications as per the North Bay Central Ambulance Communication Centre Performance Agreement required:

- Must be 18 years of age or older
- Must hold OSSGD or equivalent
- Must be able to read, write and speak English language fluently
- Be a holder of a valid standard first aid certificate issued by a training institute approved by the Workplace Safety and Insurance Board
- Be a holder of a valid cardiopulmonary resuscitation (CPR) certificate to the level as may be required by the province, and be re-certified in CPR every twenty-four (24) months thereafter
- Successful completion of a Ministry of Health approved Ambulance Communications Course (Entry to Practice Training); required
- Ministry of Health, Ambulance Communications Officer Certificate (valid within past 2 years) required
- ACO or CACC Team Leader experience required
- Demonstrated computer keyboarding proficiency (40 wpm/90% accuracy) required

**Skills/Abilities**:

- Ability to provide technical direction to dispatchers and ability to observe, identify and correct operational problems and develop recommendations regarding the effective operation of the CACC required
- Strong organizational skills required
- Excellent communication skills, both verbal and written required
- Excellent interpersonal skills and the ability to work collaboratively with all members of the health team required
- Ability to work with mínimal supervision required
- Medical terminology an asset
- Good attendance and work record required
- Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers and visitors
- Must support and contribute to a culture of safety and prevention of adverse health events in this organization

**NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER

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