Gérant

2911 Chemin Miletta, Local 190, Magog, Quebec J1X 0R4

**ESSENTIAL DUTIES**:
**_ The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:_**

**Leadership and Management**: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).

Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service.

Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards.

Maintains a professional and supportive image among subordinates and supervisor.

Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.

Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.

**Store Relationships**:
Develops positive and professional relationships with all suppliers.

Promotes excellent service and resolve customer complaints in a timely, professional manner.

Provides regular and predicable onsite attendance.

Promotes and ensures a safe, positive public image within the neighboring community.

**Training and Development**:
Prepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins.

Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.

Trains all employees on safety procedures and promote safety awareness.

Mentors and trains all employee on cash awareness and expectations to help reduce risk to the company/BU.

Ensures employees complete all required training in a timely manner.

**Communications**:
Develops ways and means to ensure that all employees receive proper communication in a timely manner.

Establishes periodic on-going communication meetings with all store employees and the Market Manager.

**Organizing and Planning**:
Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives.

Organizes and maintains all store files and manuals.

Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.

Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.

Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees.

**Financial**: Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.

Budgets and forecasts P&L lines, as well as understands and manages merchandise margins.

Safeguards and accounts for all money received and disbursed.

Performs all other financial analysis necessary to maximize sales and net profits.

Notifies Market Manager of any sales, cash, inventory or operating discrepancy.

**JOB REQUIREMENTS**:

- High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
- Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
- Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
- Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
- A valid driver’s license and dependable transportation.
- Ability to have open availability.
- Ability to communicate (orally and in writing) in English.
- Ability to perform essential duties and physical functions described above.
- Ability to work in the conditions described below.
- Ability to operate a motor vehicle.
- Ability to sit for long periods of time.
- Certificates & Licenses: Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

**PHYSICAL REQUIREMENTS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes:

- Ability to work a minimum of 50 hours per week
- Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
- Ability to occasionally lift and/or carry up to 30 pounds from