Sales & Rental Associate / Lessons Associate

2 weeks ago

Renfrew, Canada Long & McQuade Full time

**Department**
All Departments

**Hours**
Full-time permanent

**Availability Required**
Weekdays, Weeknights & Weekends

**Location**
910 O'Brien RD
Renfrew, ON
- Help our customers through the selling and renting of musical instruments and gear
- Define the individual needs of every customer and match those needs with the right combination of our products and services
- Demonstrate recommended products to customers and explain their features and benefits
- Answer telephone calls in a timely and professional manner and relay messages to teachers
- Follow up on product orders with customers and suppliers
- Use our common sense approach with customers to troubleshoot and solve problems
- Maintain in-depth and current knowledge of our products, policies and procedures
- Attend weekly staff meetings and periodic training sessions
- Merchandise store to create an inviting environment for customers to shop
- Participate in store maintenance, warehouse duties, and other related tasks
- Register and schedule students
- Receive lesson payments and assist with the collection of overdue accounts
- Assist the Lessons Coordinator in updating student records
- Assist the Lessons Coordinator with commission report reconciliation
- Assist with recitals

**Job Requirements**
- Must be a musician who plays at least one instrument
- Must be able to work weekdays, weeknights and weekends
- Excellent verbal communication skills
- Positive attitude and steady composure
- Proven strong work ethic and commitment
- High levels of energy and enthusiasm
- Ability to excel in a fast-paced environment
- Ability to recommend solutions in a confident and assertive manner
- Good organizational skills and attention to detail
- Previous experience in retail or sales is an asset
- Register and schedule students
- Answer phone inquiries and relay messages to teachers
- Receive lesson payments and assist with the collection of overdue accounts
- Assist the Lessons Coordinator in updating student records
- Assist the Lessons Coordinator with commission report reconciliation Assist with recitals

**Requirements**:

- Minimum one year of instrumental music studies in school or through private lessons
- Basic knowledge of musical instruments
- Strong customer service skills
- Good communication and phone skills
- Good computer skills
- Basic office and clerical skills
- Minimum one year of instrumental music studies in school or through private lessons
- Knowledge of musical instruments
- Ability to lift and carry large boxes
- Must be able to work weekdays, weeknights and weekends
- Strong customer service skills
- Good communication and phone skills
- Good computer skills
- Basic office and clerical skills

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