Customer Support Specialist

2 weeks ago

Winnipeg, Canada Shutterfly Full time

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

**What You’ll Do Here**:

- Travel to assigned locations in the comfort of your own vehicle.
- Provides exceptional customer service to customers at a school location.
- Assists students with appointments and session consultations.
- Checks students in and gathers the necessary information for their photography session.
- Efficiently guides students through their photography experience.
- Represents Lifetouch in a professional manner at all times, while adhering to all Company policies including handling of customer payments.
- Uses safe work habits and adheres to all safety rules and PCI compliance.
- Safeguards and properly handles job bags.

**The Skills You’ll Bring**:

- High School diploma or equivalent and/or formal customer service training.
- 1-2 years of customer service experience preferred.
- Basic computer skills, including word processing and spreadsheet software desired.
- Excellent verbal, written, listening and interpersonal skills.
- Strong problem solving and organizational skills.
- Ability to deal patiently with problems while remaining courteous and calm.
- Ability to handle confidential information.
- Valid license and insured vehicle.

**Other Requirements**:

- Availability to work until April 2025, between the hours of 7:30 am - 7:00 pm CST Monday-Friday
- Minimum 18 years of age
- Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site._

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