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Field Services Rep Iii

2 weeks ago

Alberta, Canada Medtronic Full time

**Careers that Change Lives**
**Br **ing your talents to a leader in medical technology and healthcare solutions. **Rooted in our long history of mission-driven innovation, our medical technologies **open doors. **We support your growth with the training, mentorship, and guidance you need to own your future success. **Join us and engineer your career**

The Field Technical Service Representative is responsible for performing on-site installation, upgrades, calibration and configuration, as well as preventive maintenance and repairs as per Medtronic SOP’s and manuals.

**A day in the life**
- _Installs, operates, maintains, repairs and modifies equipment. _
- _Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. _
- _Analyzes and evaluates products and related performance. _
- _Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. _
- _Installs, upgrades and removes products ensuring coordinative engineering field change. _
- _Maintains effective customer communications and relations. _
- _May provide onsite training of customer support personnel. _
- _Responsible for reporting complaints and Adverse Drug Reactions (ADR) _
- Responsible to understand and follow corporate and functional business unit procedures as well as technical guidance documents
- Produce timely and detailed service reports
- Manage company assets including spare parts inventory, test equipment, computers and vehicle
- Works from schematics, engineering drawings and written or verbal instructions
- Provide after-hours service/support, where required

**Must Have: Minimum Requirements**
- Minimum of 4 years of experience of relevant experience and may require vocational or technical education or certification in addition to prior work experience

**Nice to have.**
- Minimum of 1-year field service experience in maintenance and repair of complex electronic or biomedical equipment
- Minimum of Associate Degree required in Electronics, Biomedical Electronics Technology, or certificate from accredited electronics school or equivalent combination of education and experience.
- Technical degree in electronics or biomedical electronics, computers, or related field
- Medical Device product knowledge.
- Work experience within hospital operating rooms.
- General knowledge of electrical and mechanical concepts.
- Demonstrated ability to utilize computer and telephone efficiently
- Excellent organizational skills.
- Complex Problem solver.
- Self-directed.
- Proficient skills in Microsoft OS, Word/Excel.
- Customer and Quality focus
- Some physical lifting required
- Analytical/problem solving skills/experience
- Demonstrated ability to utilize computer and telephone efficiently
- Work independently as well as in a team environment to help perform service activities to meet business needs and the demands of customers
- Strong time management skills and work ethic
- Excellent oral and written communication skills
- Ability to lift up to 50 lbs

**PHYSICAL JOB REQUIREMENTS**
- The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. _