Outlet Supervisor

**Job Type: Full-Time** - Job Title/Classification: - Outlet Supervisor Department: - Food & Beverage Employment Type: - Full-time Shift Assignment - TBD Wages: - TBD of Vacancies: - 1 **_ _** **Who We Are** **Why Work For Us** Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today *** **The Position** Assists with the Outlet operations at Casino Rama Resort with a focus on managing and maintaining Gateway Casinos standards and exceptional guest and employee experiences. This role will work within an assigned outlet with opportunity to cross over to other outlets. You will assist in providing support with work flow, administration and developing employees. A key role in engaging and motivating a team to deliver a high customer experience and product knowledge to our guests. This role will ensure continuity of operations during the Manager’s absence, as required. *** **Key Responsibilities** - Support management of staffing levels to maximize productivity and business performance to be fully conversant in all training modules for each outlet - Support the TA team in staffing and recruitment initiatives - Assist with the supervision of all staff and performance management process through ongoing coaching, feedback and development to motivate, engage and drive a high performing team - Exercise problem solving and conflict resolution to ensure positive resolution - Assist with all departmental communications and training - Work with the team to promote and model the highest level of customer service to deliver maximum customer satisfaction - Be attentive and responsive to customer related issues or concerns - Understand and utilize performance metrics to assess and drive financial success under the guidance of the Food and Beverage management team - Assist with last minute staffing and operational needs as needed - Assist with promotions of entertainment and special events within the outlet(s) - Maintain and operate a safe and clean working environment for all employee through daily inspections ensuring adherence to regulations, standards and policies - Ensure all staff perform all job duties in a safe and responsible manner. - Create and nurture loyalty with customers through positive interactions and relationship building - Ensure the upmost quality in goods and services provided to guests and for staff - Assist with the creation and management of scheduling and shift in accordance with operational requirements - Maintain and promote departmental quality standards. - Be fully conversant in all training modules for their outlet - Create a positive and engaging work environment people want to be a part of - Assist with all employee and client related issues to ensure a positive resolution and outcome. - Represent and promote the company’s core values - Perform other related and compatible duties as required *** **What You’ll Require** - Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations - Relevant post-secondary education in Hospitality Management or another related field preferred - Smart Serve and Food Handlers certification - WHMIS (Training provided) - Eligibility for AGCO Category 2 Licensing - Some knowledge of restaurant operations and hospitality in general - Experience with managing multiple outlets is an asset - Ability to work flexible hours in a 24/7 operation - Experience managing in a unionized environment an asset - Adaptable and proactive, with a strong sense of ownership and responsibility. - An understanding of regulatory compliances in Employment Standards, Occupational Health and Safety, and Liquor License Act. - Experience with Point of Sale (POS) systems and inventory management systems is an asset - Excellent communication skills both written and orally - Strong customer service skills with the ability to network and build relationships *** **What Is Next** - _ - **Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements_ - _ "Play Smart"