Scheduling Clerk

**Our home**:
Haro Park Centre, located in Vancouver’s West End, is a community of care with 218 residents living in a mixed setting of Independent Suites, Assisted Living, and Residential Care. We are driven by our vision to be _A passionate, progressive and diverse community where people feel they belong. _Our mission is _To enrich the lives of everyone at Haro Park by creating a caring, joyful and vibrant home_. We are guided by the values of Leadership, Communication, Community, Kindness, Progress and Appreciation.

**Position Summary**:
We are looking for a Scheduling Clerk to join our team. Under the direction of our Human Resources Manager, this person is responsible for a range of reception and clerical duties and calling in relief staff according to pre-determined guidelines.

**Some specific duties and responsibilities**:

- Initiates contact with staff, following Collective agreement guidelines to fulfill short calls and replacement staffing for vacations and other leaves.
- Completes and distributes Daily Assignment Sheet/In Building Report and monthly first aide attendant calendar.
- Accepts calls from staff regarding illnesses and absence from work and communicates information received to the unit(s)/department(s).
- As requested, supports the scheduling department by maintaining timekeeping records for regular and relief staff and reports for payroll processing.
- Performs various clerical duties such as answering telephones, making appointments, processing mail, updating internal phone lists, and maintaining departmental files.
- Operates multi-line telephone, receives and transfers incoming calls.
- Receives visitors and directs to appropriate areas, including monitoring requests and process for guest parking at HPC. Receives requests and books home tours as appropriate.
- Monitors HPC community members at risk of wandering outside the campus.
- Performs various word processing and data entry duties, including general correspondence, memoranda, reports, articles etc.; checks documents for accuracy.
- Utilizes a photocopier in completing photocopy requests.
- Monitors and maintains supply of forms and office supplies for employee use
- Monitors office equipment and reports unsafe or faulty equipment to supervisor
- Maintains an appropriate supply of employee and resident handbooks for distribution; restocks employee forms
- Maintains a monthly clinic calendar and booking of residents; booking staff for clinics and portering.
- Provides standard information for HPC community members following Haro Park Centre Society policies and Privacy Legislation, including, but not limited to RoamAlert programming, care conference scheduling, administration of resident trust accounts, move-in packages, update of elopement alert records, care weekly report, new resident chart labels, updating assisted and independent living community member occupancy lists.

**Qualifications & Skills required**:
Grade 12 and two years’ recent, related experience or an equivalent combination of education, training and experience.
- Ability to type at 55 w.p.m.
- Ability to communicate effectively both verbally, in person and on telephone, and in writing.
- Ability to deal with others effectively, to respond to enquiries with discretion, patience and tact.
- Ability to organize work, maintain continuity of workflow and meet work deadlines.
- Ability to operate related equipment, for example, computer, telephone/paging system, postage machine.
- Physical ability to carry out the duties of the position.
- Intermediate level Microsoft Word and Beginner level Excel skills.
- Knowledge and understanding of the master collective agreements (HEU, BCNU, HSA)

**Hours of work**:
Days and/or evenings, and occasional weekends depending on relief needed.
- We thank all applicants for their interest; however, only those considered for an interview will be contacted._

**Job Types**: Part-time, Temporary, Casual, Permanent

Pay: $24.41 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Holidays
- On call
- Weekend availability

Supplemental pay types:

- Overtime pay