General Manager

**ABOUT THE POSITION**

Bridgette Bar Calgary is looking for a General Manager to join their team on a 12-month contract, with the opportunity to extend. Reporting to the District or Regional Manager, the General Manager is responsible for overseeing the day-to-day front of house (FOH) operations in one restaurant concept.

**WHO WE ARE**

A space where design, craft and culture intersect. This is a bar - and one that happens to serve great food. Our drink list is a creative catalogue of crushable cocktails, high-octane originals, craft beers, and a wine list that both hedonists and geeks will appreciate. For our food, you won’t find us using descriptors like seasonal, fresh or locally sourced because all of those are a given. Our collaborative culinary team brings new twists to old favourites, making for a playful menu that's always suited to the season.

**WHAT WE OFFER**
- Competitive annual salary
- Gratuities
- Paid leave for sick and bereavement
- Comprehensive company subsidized Health Benefits package
- 3 weeks’ vacation
- Cell Phone Allowance
- Duty meals
- Professional development financial support
- Company-wide food & beverage discount & access to frequent local business discounts/specials

**WHAT YOU’LL DO**
- Lead Front of House operations in one distinct restaurant, ensuring brand integrity.
- Oversee operational planning to ensure venue is set up for success during peaks in business and scaled accordingly during slow periods.
- Provide ambassadorship and positively represent the Company both within venue and externally by promoting company values and advancing the mission.
- Conduct duties, not limited to those outlined below, prioritizing the Company’s pillars of people, product, environment and financial success.

**People, Training & Development**
- Ensure the FOH team is adequately staffed at all levels to ensure effective operational performance.
- Create a positive, team-oriented culture rooted in accountability, hospitality, and professionalism. Foster a culture of continuous improvement, recognition, and growth.
- Set clear performance expectations and deliver regular feedback to team members. Consistently lead, coach and mentor venues’ leadership team and course correct service staff as needed.
- Ensure venue attainment of goals set by Senior Leadership. Positively motivate team to achieve goals.
- Implement, support and facilitate venue level training initiatives to ensure staff empowerment and success in meeting prescribed targets.
- Ensure recruitment efforts effectively support staffing volumes.
- Ensure that onboarding plans positively integrate new team members to the venue’s brand identity and contribute to the overall success of the operation.
- Ensure proper lines of communication are in place to support a continuous flow of information and harmonious, effective work environment.
- Conduct scheduling practices to ensure the venue is effectively supported, taking into consideration operational needs, cost-efficiencies and staff morale.
- Administer prompt, fair, and consistent performance management for challenges with employee underperformance or instances of alleged or confirmed violations of company policies, rules, and procedures.
- Conduct scheduled 1.1 meetings with FOH Managers and Head Chef, ensuring that venue succession planning is kept top of mind and team members are being supported in leadership progression.
- Ensure hourly 1:1s are conducted every 8 weeks and employees’ profession is monitored supporting a culture of growth and accountability.

**Product, Customer Experience & Brand Standard**
- Ensure all aspects of venue operations are planned, staffed and accounted for to ensure service periods run smoothly.
- Assist in running service, ensuring to have a strong floor presence throughout key services.
- Oversee standards for service execution, consistency, quality and timeliness for both food and beverages. Promptly address concerns that may arise.
- Monitor and optimize daily operations, staffing, and service standards.
- Drive consistency in guest experience.
- Address guest concerns and complaints effectively in a way that prioritizes guest satisfaction and return.
- Collaborate with Senior and venue leadership to successfully roll out promotions, campaigns, and new initiatives in each location.

**Environment**
- Ensure venue maintains a clean, consistent and welcoming atmosphere, tailored to each brand’s identity. Pay close attention, adjust or make recommendations in the following areas:

- Music, ambience and lighting
- Layout and flow of service stations
- Venue organization and side stations
- Guest journey from entry to exit
- Monitor the venue’s physical condition to ensure cleanliness, functionality, and brand-standard aesthetics. Address maintenance issues promptly while striving to remain within budget.
- Ensure venues are following recommended preventative maintenance schedules and sanitation standards are upheld to the highest standards.

**F