Part-time Customer Experience Manager

7 days ago

Pembroke, Canada Michaels Stores Full time

Store - PEMBROKE, ON

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires**:

- Retail management experience preferred

**Physical Requirements**

**Work Environment**
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Part Time Customer Service Representative

    1 week ago

    Pembroke, Canada Esso Gas Station Full time

    **Position Available**: Part - Time Customer Service **Employer**: Pembroke Esso **Location**: 1412 Pembroke Street East Pembroke, Ontario K8A 6W2 **Duties and Responsibilities**: Able to work night shifts and weekends Operate Point of Sale transactions and follow cash procedures Maintain a clean store environment daily Communicate with customers...

  • Customer Service

    1 week ago

    Pembroke, Canada Popavape SuperCentre Full time

    **Please note that we are not recruiting internationally for this position.** In preparation for its upcoming opening, **Popavape SuperCentre Pembroke** is currently looking for _**part time employees**_to form a dynamic team that loves the vaping business. This position involves advising customers on products for vapers, with the aim of offering them a...

  • Part Time Merchandiser

    2 weeks ago

    Pembroke, Canada Jacent Strategic Merchandising Full time

    **Part-Time Sales Merchandiser** **Why Jacent?** - Daytime hours and a predictable schedule - Best in class paid training and scheduled touch bases during new hire period. - Mileage and travel time paid between stores. - Advancement opportunities - Quarterly Performance incentive Plan - Opportunities to participate in feedback sessions with leadership. -...

  • Cashier (Part-Time)

    2 weeks ago

    Pembroke, Canada Giant Tiger Full time

    Who We Are:At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price.We’re looking for friendly,...

  • Deli Clerk

    3 days ago

    Pembroke, Canada Metro Inc. Full time

    Position Title: Deli Clerk - Part-Time Position Type: Permanent Requisition ID: 33205 Banner: Employment Type: Part-Time Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Metro’s deli and hot food department focuses on serving our customers by...

  • Produce Clerk

    2 weeks ago

    Pembroke, Canada Food Basics Full time

    Position Title: Produce Clerk - Part Time Position Type: Permanent Requisition ID: 41445 Banner: Food Basics Employment Type: Part-Time **Location**:PEMBROKE 1100 PEMBROKE E **Shift**:Days, Evenings & Weekends Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our...

  • Guest Attendant

    3 days ago

    Pembroke, Canada Cogir Senior Living Canada Full time

    **Description** Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. **Human Focus - Creativity - Excellence** We’re seeking individuals with a purpose and...

  • Warehouse Workers

    2 weeks ago

    Pembroke, Canada The Beer Store Full time

    **Warehouse Workers - Part Time**: - Requisition ID: 1231 - Location: Pembroke, Ontario, Canada, K8A 3N5 - Job Type: Sourcing **Who We Are**: Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 30+ Ontario-based...

  • Kitchen Helper/cashier

    2 days ago

    Pembroke, Canada Little Things Canning Company Full time

    **Full job description** We are hiring a Summer Student Position! If you have outstanding customer service skills, love food, and people in general - you might be a good fit! This position is a KITCHEN HELPER position, partially funded through the Canada Summer Jobs Youth grant. Applicants must be between ages 15-30. The position is 35 hours a week and...

  • Retail Visual Merchandiser

    1 week ago

    Pembroke, Canada POWERHOUSE RETAIL SERVICES Full time

    Do you have a flair for merchandising? Have worked retail in the past but looking for a change? We are currently recruiting for an independent contractor to fill the role of ‘**Retail** **Visual Merchandiser**' in the **Pembroke, ON **area to join our team of national visual merchandisers to complete service calls in Marks Work Warehouse, Walmart and other...