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Clinic Assistant
2 weeks ago
**ABOUT ACTIVECARE PHYSIOTHERAPY & REHAB**
At **ActiveCare Physiotherapy & Rehab**, we believe great care starts with great people.
Our mission is to help our community move better, live better, and feel their best — through an integrated team approach that includes **Physiotherapy, Chiropractic Care, Massage Therapy, Acupuncture, and Psychology**.
We’re looking for a **Clinic Assistant** who will be the welcoming face of our clinic — someone who’s friendly, organized, and passionate about creating an exceptional experience for every patient who walks through our doors.
If you thrive in a supportive, fast-paced healthcare environment and enjoy working with people, we’d love to hear from you
**ABOUT THE ROLE**
As a **Clinic Assistant**, you’ll be the first point of contact for patients and play an important role in keeping our clinic running smoothly. You’ll balance administrative duties with light clinical support, ensuring that both patients and practitioners have a seamless experience.
**KEY RESPONSIBILITIES**
- Greet and check in patients with a warm, professional attitude
- Manage patient appointments, reminders, and scheduling efficiently using our EMR system
- Handle billing for **Extended Health Benefits (EHB), Motor Vehicle Accidents (MVA), and WCB** claims
- Answer phone calls and respond to patient inquiries politely and accurately
- Coordinate with practitioners to ensure smooth communication between all departments
- Maintain the cleanliness and organization of the front desk and treatment areas
- Support the clinical team with administrative and light patient-care tasks (training provided)
- Help patients understand our services, treatment plans, and promotions
- Foster a welcoming environment that reflects ActiveCare’s commitment to **active, personalized care**
**QUALIFICATIONS**
- Minimum **1-2 years of experience** in a receptionist, clinic assistant, or customer service role
- Previous experience in a **physiotherapy, chiropractic, or healthcare setting** is an asset
- Excellent communication and interpersonal skills — **fluent in English** (verbal and written)
- Strong computer literacy and quick learning with clinic management software (EMR experience is a plus)
- Highly organized, detail-oriented, and able to multitask effectively
- Positive, reliable, and professional attitude
- Passionate about helping people and contributing to a team-oriented workplace
**COMPENSATION & BENEFITS**
- Competitive hourly wage**:$16 - $20/hour** (based on experience)
- **Flexible part-time hours** (weekday and occasional weekend availability preferred)
- Opportunity for **career growth** within the clinic (lead or admin roles)
- **Friendly, supportive, and collaborative** work culture
- Free on-site parking
**WHY JOIN ACTIVECARE?**
You’ll be part of a clinic that truly values **people first** — both patients and staff.
We believe in continuous learning, teamwork, and creating a space where every patient feels cared for, and every team member feels appreciated.
**HOW TO APPLY**
Please submit your **resume and a brief cover letter** telling us why you’d be a great fit for the ActiveCare team.
We thank all applicants for their interest. Only those selected for interviews will be contacted.
ActiveCare Physiotherapy & Rehab - Mobility Always.
**Job Type**: Part-time
Pay: $15.00-$20.00 per hour
Expected hours: 20 per week
**Benefits**:
- Company events
- On-site parking
Work Location: In person
