Mentoring Specialist

**About Futurpreneur Canada**

Futurpreneur is a national non-profit organization that empowers young, diverse entrepreneurs, ages 18-39 to start, buy or grow their businesses in Canada, by providing loans with mentorship and resources.

Founded in 1996, we have helped more than 20,000 young entrepreneurs, promoting entrepreneurship among Canadian youth as a critical pillar for diversifying the economy, generating employment opportunities, and fostering a sustainable future.

Futurpreneur is a founding member of the G20 Young Entrepreneurs’ Alliance, the Canadian member of Youth Business International and the Canadian host of Global Entrepreneurship Week (GEW).

**Our Purpose**(why we exist): To drive inclusive Canadian prosperity by fostering the success of young entrepreneurs

**Our Mission**(what we do every day to achieve our purpose):To empower diverse entrepreneurs ages 18-39 by providing loans with mentorship and resources to help them start and buy businesses that contribute to sustainable and inclusive economic prosperity, in their communities and across Canada.

**Our Values** (how we work - our core principles & commitments): We are mission-driven, collegial & collaborative, diverse & inclusive, and accountable & transparent.

**Here’s the opportunity: Mentoring Specialist**

At Futurpreneur, mentoring is at the core of what we do, as we match every young entrepreneur that we finance with a business expert from a network of 2,300 volunteer mentors. Learning from a mentor is key to business launch success.

You will also collaborate closely on a daily basis and with different teams, using communication tools and clear information, to provide the best mentor and client experience as it relates to our flagship mentoring program.

**This is a full time, 8-month contract role, based in Toronto, ON. The incumbent will be working on our hybrid work model (minimum 2 days in the office).**

**What you will do**:

- Onboard new mentors from diverse background in the mentoring program
- Ensure volunteer mentors have completed and up-to-date profiles by collecting all required information, enabling effective and accurate mentor matching for an entrepreneur
- Ensure that new mentors from have a great and positive onboarding experience. This includes social media screenings, calling the mentors to qualify and welcome them to the mentoring program, follow-ups to assist mentors with their registration and online profile, updating mentor profiles/status in our CRM system to document all relevant information and interactions
- Work closely and collaboratively with Client Relationship Managers to ensure a mentor match has been identified for entrepreneurs within the Mentoring Team’s Service Level Agreement (SLA) timelines
- Ensure clear ongoing communications with various teams for a great client experience using multiple tools such as Slack, Trello, Outlook, Microsoft Teams
- Contribute to profile entrepreneurs and mentors’ success stories by flagging as required
- Ensure entrepreneurs and mentors benefit from the relationship as per the Futurpreneur mentorship guidelines and expectations and conduct follow-ups as needed, in collaboration with the Client and Mentoring Experience Team (CMX)
- Build relationship with the mentor community by contacting “waiting to be matched” mentors who haven’t been matched for over 1 year to re-engage them (bi-annual team action)
- Maintain the mentor database updated with clear notes (from mentor onboarding and other contacts with mentors) and mentor status update as needed
- Conduct mentoring relationship final review interviews (24 months check-in) to close the relationship, collect mentor feedback and re-engage mentors to nurture the mentor community

**Requirements**:
**What you will have**:

- Relevant experience may include education with a focus on Business Administration or relevant field or equivalent hands-on career experience
- 2-3 years of experience in a client support/client relation/ volunteer management
- Driven to nurture strong and professional relationships with our volunteer mentors and to engage with potential mentors to grow the mentor community
- Passionate about facilitating collaboration between entrepreneurs and mentors and able to enforce process while building authentic, mutually beneficial relationships
- Excellent verbal and written communication, proven interpersonal skills and able to communicate effectively with people from diverse audiences and all ages
- Bilingualism in French & English (spoken & written) is an asset
- Ability to collaborate with various teams with clear and regular communications
- Customer service experience, with a desire to guide young entrepreneurs by providing clear information about the mentoring program and mentor matching process
- Strong organizational skills, able to manage tasks and time efficiently, to prioritize and meet deadlines/SLA
- Team oriented, self-motivated, meticulous, and reliable to work remotely with mí