Junior Settlement Worker

**Junior Settlement Worker (Welcome Desk/LINC Liaison)**

**Full Time Position through March 31, 2026**
Salary Range starting at $23.14 per hour, 37.5 hours per week**

Charlottetown, PE
- **Salary based on applicant experience and qualifications_
- Immigrant & Refugee Services Association PEI (IRSA) acknowledges that Epekwitk (Prince Edward Island) is located in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People. The Epekwitnewaq Mi’kmaq have occupied this Island for over 12,000 years. We honour the “Treaties of Peace and Friendship” which recognized Mi’kmaq rights and established an ongoing relationship between nations. We are all Treaty People._
- **Immigrant & Refugee Services Association PEI (IRSA),**_ a not-for-profit organization originally founded in 1993, is seeking a **Junior Settlement Worker (Welcome Desk/LINC Liaison)**to join us on our mission of building a welcoming and inclusive environment through bringing diverse communities together and empowering newcomers to build a future in PEI.

We help all newly landed immigrants and newcomers to Canada through providing vital support in the areas of short-term settlement services, long-term inclusion and community integration programs in the province of Prince Edward Island.

At IRSA, as an organization and as a team, we are guided by our core values of respect, empathy, diversity, integrity, accountability, innovation and team work in all that we do.

**Why Join IRSA?**

You’ll have an impact, making a difference in the lives and livelihoods of newcomers to Prince Edward Island, enriching our local communities through diverse, inclusive and welcoming programming, while having fun and lead a team of like-minded individuals in the process
- Market Competitive Wages
- Matching Group RRSP program up to 5%
- Group Health Benefits
- Generous Time-Off programs for work-life balance

**How You’ll Spend Your Time**

As a **Junior Settlement Worker - Welcome Desk/Language Instruction for Newcomers to Canada (LINC) Liaison**, you will be the first point of contact for IRSA clients, greeting, screening, directing and providing them with general information on IRSA programming while also fielding their inquiries. This role also coordinates client enrollment and participation in the LINC program, in support of language education and the integration of newcomer families into the community.

This role collaborates across departments to build strong relationships with internal and external stakeholders to promote IRSA’s vision, mission, and core values.

**Responsibilities**:

- Provides a welcoming space for all clients entering IRSA premises, greeting individuals promptly, providing general information regarding IRSA programs, activities and events; referring clients to appropriate internal and external supports and services.
- Conducts initial needs assessment of new clients, providing direction on registering for IRSA programming and supports, collects necessary information and update the internal Client Management System (CMS) profiles with pertinent information and notes
- Coordinates all web-based client registrations, creating profiles in CMS, conducting initial screening and scheduling intake appointments with Newcomer Settlement, Employment Settlement and Youth Settlement teams as required.
- Acts as liaison between IRSA, our registered clients and language program service providers, including Language Instruction for Newcomers to Canada (LINC), the Canadian Language Benchmark Test (CLBPT), English as an Additional Language (EAL) and LINC Home Study (LHS).
- Organizes language assessments for IRSA clients, including booking, coordinating with assessors, notifying participants and documenting all language related activities in CMS and related reporting platforms.
- Maintains a professional office environment by ensuring adequate office and kitchen supplies are on hand, organizes incoming and outgoing mail for distribution, coordinates cleaning and janitorial supplies and services for office space, ensures waiting area is organized and appropriately stocked.
- Is committed to ongoing process review and improvement to further the efficiency of the above listed duties.

**What You Bring**
- You have a post-secondary certificate or diploma in Office Administration, Business or a related discipline, with a minimum of 1-year experience in role, (or an equivalent combination of education, training and work experience).
- Highly organized and detail focused with the ability to prioritize and handle multiple responsibilities at once.
- Demonstrates a high level of empathy, coupled with a strong working knowledge of the challenges and issues facing newcomer populations, networks and support organizations.
- Demonstrates cultural competence and the ability to work with people from diverse backgrounds.
- An effective communicator in the English language, with excellent written and verbal communication skills.
- Able to deliver information in a form