Customer Service and Sales Representative

4 days ago

Hamilton, Canada Niko Apparel Systems Full time

**Position - Customer Service and Sales Representative**

**Overview**

1.

**Responsibilities**:
a) Identify customer needs for team and corporate apparel

b) Assist clients with product and pricing inquiries

c) Coordinate customization (logos, names, numbers) and ensure brand compliance Assist in preparing custom team/corporate orders, based on their requirements.

d) Conduct Team Fittings (working with players, coaches, managers and providing status or orders and inquiries

e) Undertake Team order management (with team staff, parents, players)

f) Attention to detail / accuracy / meeting deadlines - strong written and verbal skills

g) Use of computers: E-mail, Microsoft Word, Excel, AI, Shopify)

h) Using internal MRP, Accounting, POS system and debit / credit machine for processing

i) Creating work orders

ii) Invoicing clients

i) Develop and execute merchandising strategies (both digital and in-store) for retail and online sales

j) Monitor sales data, inventory, and adjust product mix as needed

k) Manage budgets, margins, and profitability targets

l) Supervise and train staff on product knowledge and customer service

m) Ordering merchandise from various suppliers

n) Soliciting opportunities for new team and corporate clients

2. **Product knowledge**:
a) Determining needs of customer (product, logos, etc)

b) Research via catalogues, online current trending merchandise based on specific client needs

c) Working with the design team - Suggest designs, apparel, and decoration to add to product lines

3. **Online / Website / POS**

a) Managing Online team or individual orders

i) Includes training on back
- end website (adding products, managing team orders, individual orders, packing, shipping out of orders)

ii) Managing inventory

4. **Social Media**:
a) Assist in creating posts on all social media platforms

b) Engage with customers: answer questions, re-posts

**Experience**
- Proven experience in customer service or sales roles is preferred.
- Strong data entry skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to analyze information effectively and make informed decisions.
- Experience in up-selling products or services is a plus.
- Familiarity with CRM systems or similar software is advantageous. Join us in delivering outstanding customer experiences while contributing to our sales success

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Vision care

Work Location: In person

Expected start date: 2025-11-03

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