Team Lead

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

We are looking for a Permanent Full-time Team Lead for our Hamilton branch.

**Key Job Functions**
- Maintains and promotes corporate presence among community partners and attends community meetings as a representative of the organization.
- Acts as a backup in the absence of all branch positions including Branch Manager, Employment Counsellor or Job Preparation Counsellor, and Intake Coordinator.
- Ensures that employees are suitably trained in line with training plans provided by the Learning and Development team.
- Fulfills administrative support requirements including file audits, review of requests, and follow-up activities.
- Keeps abreast of prevailing issues as well as potential business opportunities and reports these to Branch Manager.
- Promotes VPI programs to community groups, community partners, social service agencies, and other stakeholders in their designated region to ensure program targets are met.
- Fosters strong relationships and supports activities within, the local community, community partners, as well as social service agencies near the branches to ensure Ministry of Colleges and Universities and Fedcap targets are met on a monthly and fiscal basis.
- Sustains comprehensive awareness of the local labor market and overall economic conditions.
- Facilitates information and training sessions both in the branch and off-site.
- Works closely with the Employer Services and Community Partnerships Unit to assist clients seamlessly and effectively in obtaining meaningful employment.
- Effectively manages staff scheduling to ensure coverage in branch locations as per the needs of the clients and assigned programs, in accordance with funders’ guidelines to reach all set-out targets.
- Supports the development of action plans for all staff to ensure growth within the role and organization.
- Other duties as assigned by the Branch Manager.

**Skills and Abilities**
- A passion for working in employment and supporting clients in achieving their short and long-term goals.
- Effective communicator with a demonstrated ability to consistently meet targets.
- Ability to work in an efficient manner with a high degree of independence.
- Excellent interpersonal skills and a demonstrated ability to build lasting professional relationships with employers and job seekers.
- Experience with motivational interviewing is an asset.
- Critical Thinking/Problem-Solving
- Active Listening Skills
- Rapport Building
- Time Management/Multi-tasking skills
- Organizational Skills
- Information gathering skills.
- Comfortable with technology, ever-improving processes, and efficiencies.
- Possess integrity and a strong work ethic.
- Ability to work in a fast-paced environment.
- Attention to detail.
- Self-confidence/Resilience
- Judgement/Decision making.
- Ability to build lasting professional relationships with employers and job seekers.
- Self-motivated
- Strong interpersonal skills
- Customer Service
- Initiative
- Communication
- Outgoing and enjoy getting to know other businesses and how their needs and our services can align that bring mutual value.
- Comfortable with managing targets.

**_ If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking _**_here_**_. _**_Any information obtained during the course of recruitment will be used for recruitment purposes only._**

**_ While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team._