Tour Block Coordinator

2 weeks ago

Vancouver, Canada Armstrong Collective Full time

**Purpose**

This position is responsible for maintaining all group reservations and files, promoting and following-up on all aspects of Two-day and Three-day rail bookings for group travel. The position works closely with our tour operator partners, specifically their operational teams, updating bookings, clarifying manifests and responding to tour director inquiries. This position is also responsible for liaising with the Rail Inventory team, and assisting with Package Group bookings as required.

**Key Areas of Accountability**
- Process bookings efficiently, accurately and in a timely manner including inputting manifests, adjusting bookings, confirming bookings, sending documents and other travel information to escorted groups, invoicing, ensuring quality control and maintaining all group block space.
- Maintain account records, itineraries and waitlists accurately,
- Update and maintain operational procedures in the Tour Block Manual.
- Ability to meet targets and deadlines, including responding to all internal and external requests.
- Build and maintain ongoing business relationship with Business Development Manager/Outside Sales to provide timely support and other tasks
- Assist in maximizing sales and minimizing costs.
- Maintains high standards of professionalism in developing relationships with all clients.
- Assist the Manager, Product Inventory as required.

**Qualifications**

**Education / Certifications / Knowledge**
- Minimum 2 years post-secondary education preferably in Business Management or Travel/Tourism
- Experience and knowledge of travel reservations systems
- Experience and knowledge of the tour group operations

**Skills**
- Knowledge or experience with a computerized reservations information system
- Excellent written and verbal communication skills
- Strong time management and organizational skills
- Efficient and accurate data entry skills
- Able to work effectively with all levels of the organization

**Attributes**
- Committed to guest service excellence
- Consistently demonstrates initiative, is self-motivated with excellent follow up
- Professional in all interactions with internal and external guests
- Thorough attention to detail
- Responsible for actions
- Committed to ongoing learning and development
- Team player, ability to work effectively in a fast-paced environment
- Ability to adapt to a changing environment

**Work Environment**
- Hybrid role

**Compensation**
- The base salary offered for this role is $51,400 to $57,800 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.
- Eligible for Armstrong Collective’s discretionary bonus program

**Eligible Benefits**

Armstrong Collective supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:

- Medical, Dental, Vision, Life Insurance
- Short term disability, long term disability benefits
- Travel emergency assistance
- Vacation time and sick time
- Up to 5% RRSP and/or TSFA match
- Two complimentary annual train tickets after first year of employment

  • Tour Coordinator

    4 days ago

    Vancouver, Canada Discover Canada Tours Full time

    **Location**: Downtown Vancouver (in-person) **Schedule**: Office hours with occasional weekend shifts **Term**: Full-time, Permanent **Compensation**: $50,000 - $65,000 **Reporting to**: Operations Manager Discover Canada Tours - a family-owned Canadian tour operator celebrating 20 years of adventures in 2025 - is looking for an **experienced** Tour...

  • Tour and Event Coordinator

    3 days ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    **PINNACLE HOTEL HARBOURFRONT** Our hotel has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades. With the vision of Pinnacle Hospitality Division 2015 marked a new chapter for the Hotel, becoming the latest addition to the Pinnacle family of hotels. With a local focus and guest driven approach, we leverage our hotel’s ability...

  • Tour Operations Coordinator

    6 days ago

    Vancouver, BC, Canada APT Travel Group Full time

    THE ROLE Are you a detail-oriented professional who thrives in a collaborative, fast-paced environment? Do you have a passion for customer service and ensuring operational success? We are looking for a Tour Operations Coordinator to join our North America Operations team in Vancouver and help keep our operations running seamlessly.Your role as the Tour...

  • Tour Operations Coordinator

    6 days ago

    Vancouver, BC, Canada APT Travel Group Full time

    THE ROLE Are you a detail-oriented professional who thrives in a collaborative, fast-paced environment? Do you have a passion for customer service and ensuring operational success? We are looking for a Tour Operations Coordinator to join our North America Operations team in Vancouver and help keep our operations running seamlessly.Your role as the Tour...

  • Tour Operations Coordinator

    1 week ago

    Vancouver, British Columbia, Canada APT Travel Group Full time

    THE ROLEAre you a detail-oriented professional who thrives in a collaborative, fast-paced environment? Do you have a passion for customer service and ensuring operational success? We are looking for aTour Operations Coordinatorto join our North America Operations team in Vancouver and help keep our operations running seamlessly.Your role as theTour...

  • Tour Operations Coordinator

    1 week ago

    Vancouver, British Columbia, Canada APT Travel Group Full time

    THE ROLEAre you a detail-oriented professional who thrives in a collaborative, fast-paced environment? Do you have a passion for customer service and ensuring operational success? We are looking for aTour Operations Coordinatorto join our North America Operations team in Vancouver and help keep our operations running seamlessly.Your role as theTour...

  • Coordinator, Tour

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Tour Guide

    1 week ago

    Vancouver, Canada Glodalduniya Tours Full time

    Location: Vancouver BC, Canada About Globalduniya Canada Tours: Globalduniya Canada Tours is a leading travel company specializing in providing exceptional tour experiences across Canada. We pride ourselves on offering unique and immersive adventures that showcase the diverse landscapes, cultures, and attractions of this beautiful country. **Job...

  • Vancouver Tour Guide

    5 days ago

    Vancouver, Canada See Sight Tours Full time

    **This position is perfect for**: - Students looking for a fun summer position - Anyone fresh out of school looking to gain experience in tourism - Anyone looking for a job where: - You are never stuck inside an office - Have freedom to work independently - Interact with people from all over the world **Position Information**: - Seasonal position...

  • Community Kitchen Coordinator- Rice Block

    7 days ago

    Vancouver, Canada Atira Women's Resource Society Full time

    Requisition Number: COMMUxxxxx Type: Internal & External - Part-Time (Indeterminate) Hours of Work: 24 hours per week (Friday through Sunday; 10:30 a.m. to 6:00 p.m.) Compensation: $26.69 - $28.73/hrs. based on experience. Program & Location: Rice Block Support Recovery Housing for Women - Downtown Eastside, Vancouver Union: BC Government Employee’s Union...