Swis Worker-nnesst

**Employment Opportunity**

**SWIS Worker
- NNESST**

**Part-time
- 20 hours per week** (contract ending December 31, 2025)**

**Closing Date: July 22, 2025**

The Calgary Bridge Foundation for Youth (CBFY) is a non-profit organization dedicated to empowering immigrant and refugee youth and families to successfully integrate into Canadian society. With a legacy of commitment and service, CBFY offers a comprehensive range of programs designed to address the educational, social, and psychological needs of newcomer youth and their families, ensuring a smooth transition into Calgary and fostering opportunities for their futures.

**About the Position**:
The **SWIS Worker** in the NNESST will manage client cases and provide information, advocacy, and connections with resources and services in the community to support the initial settlement of client children and youth with a family-centered and culturally sensitive service delivery approach. This position will report directly to the Team Lead and will work collaboratively with the Mentorship Youth Worker/s, Afterschool Program Coordinator/s, and other stakeholders in achieving their team activity targets and goals.

**Duties and Responsibilities**

**Client Support**
- ** Support client sign-ups and service initiations** in cases of school requests/referrals or self-referral cases.
- ** Create connections and promote CBFY services** in the school communities supported by the cluster.
- ** Build rapport with and support clients** with their settlement and integration related needs employing a strengths-based service delivery and engagement approaches.
- ** Address identified needs** by educating clients on resources, services, and supports available in the system, and related processes.
- ** Develop a settlement plan** with clients by clearly stating tasks, providing referrals to external programs and links or directions to access resources.
- ** Engage concerned CBFY staff in the cluster and beyond** based on identified client need areas. Settlement workers/case managers play a central role here, as service/support provision always starts with a needs and assets assessment.
- ** Conduct follow-up meetings** in person, virtually, or using any other communication method that is most convenient to the client. The purpose of follow-up meetings is to assess the status of client’s use of the settlement plan and provide additional support as needed.
- ** Develop, coordinate, oversee and implement educational materials and recreational activities** to support client needs and share with colleagues contributing to knowledge and skill building and innovative practices.
- ** Organize, promote, and deliver information sessions and group activities** supporting the settlement and integration needs of clients and also building awareness with our partners in schools and the community.
- ** Facilitate communication** between clients and school staff and other stakeholders in the community that operate in the interest of newcomer children and youth.
- ** Advocate professionally and ethically** on behalf of clients with all concerned stakeholders within the cluster communities/neighbourhoods and beyond.
- ** Assess client progress in their settlement and integration journey**. The success indicator here is client’s self-efficacy in terms of navigating and accessing services and resources and making decisions on their own to support their needs, a phase of service provision where clients’ accomplishments are celebrated, and they are prepared to exit our program(s).

**Administrative Tasks**
- Create, organize, and maintain accurate documentation on client data, service delivery, meetings, and other work-related activities using safe and appropriate tools.
- Prepare and submit work related reports in our client data management system, to direct supervisor, and others concerned.

**Participation in knowledge and Talent Development**
- Actively participate in group professional development/training opportunities organized by the agency.
- Demonstrate diligence in exploring and using other continuous learning opportunities.
- Positive attitudes to and active participation in feedback exchanges and coaching engagements.

**Tasks/Responsibilities in Group Contexts**
- Actively contributing to group discussions.
- Participating in committees and task groups supporting program and agency-wide projects or engagements of various natures.

**External Engagements with Stakeholders**
- Represent CBFY in external meetings and collaborative engagements.
- Promote CBFY programs and services and build awareness in the community around issues and challenges newcomer youth and their families face as well as their contribution to society.

**Time Management**
- Punctuality at all work locations, meetings, events, and other commitments.
- Timely submitting work related reports in all performance areas.
- Timely responding to communications with clients, colleagues, management, administration, partners