Implementation Specialist

**Implementation Specialist** Customer Experience and Content - Vancouver, British Columbia **About us**: - At VRIFY, we are pushing the limits of technology to facilitate better investment decisions. We translate complex data sets into easily digestible 3D models, site visits of remote global projects into virtual tours, and presentations into interactive experiences hosted via our online platform. Our mission is to create a transparent mining investment ecosystem by refining a company’s story down to simple, informative and visually compelling information which investors can easily digest, make quick decisions with, and remove all the noise._ - VRIFY is a team. It’s important to us that we’re all aligned on goals, accountabilities, and responsibilities, but how you drive those outcomes is up to you. We want to work with inspired, creative, and ambitious individuals who will thrive in our company and we'll invest in your strengths so that you can do your best work and take pride in the results._ - VRIFY is a remote-first company which aims to empower all employees to prosper regardless of where they’re located. We have an office located in the business district of downtown Vancouver that you can use at your discretion. Some client-facing roles may require being physically present from time to time._ **Reporting to the Manager, Implementations, we’re seeking a detail oriented Implementation Specialist to deliver on the technical implementation of 3D content and story(ies) for VRIFY clients.** You are a futuristic thinker and strong communicator who can juggle multiple clients and timelines simultaneously. Organized is an understatement. You enjoy collaborating with industry experts and other internal departments to deepen your knowledge of new domains and technologies. In this role, you’ll collaborate with our 3D Design Team and partner directly with senior level executives and technical specialists from our client companies to deliver timely and compelling representations of their story in our VRIFY platform. **You should have**: - A background in mining, geology, 3D modelling systems and/or GIS specialist knowledge. - A passion for driving value and delivering exceptional client experience. - Proactive mindset, constantly thinking outside the box to employ creative solutions. - Exceptional communication skills: Mature, confident and sensitive to the needs of clients (internal and external) of all abilities. - Comfort and confidence leading 'in person' live sessions through Zoom or Google Meet. - A strong drive for continued learning and growth. **Primary Duties and Responsibilities**: - Support the successful launch and ongoing engagement of VRIFY clients by overseeing and delivering multiple customer content projects in parallel - including collection and organization of data files, assignment of tasks and prioritization with 3D and production teams, creation of projects and VRIFY Decks. - Deliver a "consultant" perspective on building VRIFY content through the launch process. - Manage and communicate project timelines, requirements and ongoing status to clients and dedicated Customer Success Manager. - Facilitate content review sessions with clients, document and action feedback - Resolve issues by making timely, quality decisions or escalations. - Collaborate with customer success manager to ensure long-term customer success - Document sign off of completed client project deliverables. - Gain and maintain an expert understanding of VRIFY’s suite of products as well as best practices in our clients’ industry. **Required Qualifications**: - Minimum of 2 years professional experience utilizing strong client service and technical delivery of a software product (bonus for mining technology). - Proven ability to build exceptional working relationships across a diverse group of client stakeholders, get to the root of their required outcomes through the use of technology and drive towards them. - Project Management experience/proven experience managing multiple simultaneous deliverables, detail oriented. - Strong decision-making, multi-tasking, verbal/written communication, and analytical skills. - Strong aptitude for learning and developing expertise in new technologies and domains. **Bonus points if you have**: - Proven track record in a dynamic startup environment - A strong eye for design principles - Experience working with Content Management System (ie: Wordpress), Apple Scene Kit, mining technologies or 3D modelling **Education/Certification/License**: - Degree in Geology or GIS Specialist preferred **Location of work**: - Employee's choice: full time remote or from our office at 1550 - 409 Granville Street, Vancouver, BC, V6C 1T2. Currently our entire team is working remotely during COVID-19. **Terms of employment**: - Full-time, Permanent - Completion of a background check will be required for this position This job description has been written to provide an accurat