IT Clerk

**IT CLERK**

Reports To: Manager, IT Information Systems & Security
- Every employee must honour the vision, mission and values of Northern Savings Credit Union._

**Primary Purpose**

The IT Clerk performs general duties within the IT department and conducts minor maintenance in the Corporate Office and reporting to the Governance Officer.

**Key Accountabilities**

Member Service:

- Presents a professional image to members and internal customers (other staff).
- Other duties may be assigned periodically.

Employee Engagement:

- Engages in positive internal customer interactions which support a positive, respectful workplace that promotes team success.
- Fosters a culture consistent with the credit union’s values and service philosophy.

Operational Effectiveness:

- Identifies process improvements and escalates to supervisor.
- Assist in installing variety of computerized equipment.
- Asist with office furnishings as required to facilitate equipment installation.
- Ensures that all interactions with members and fellow staff are completed in a professional and timely manner.

Risk Management and Financial Health:

- Meets compliance, confidentiality and regulatory requirements and abides by management policy and branch procedures.

**Minimum Qualifications**

**Education**:

- Grade ten student.
- Good academic standing.

**Experience**:

- Mature attitude and good interpersonal skills required.
- Able to follow instructions and work independently.
- Be able to perform basic computer upkeep or willing to learn.
- Must be in good physical condition and able to lift at least 50 pounds.

**Skills**:

- Excellent written and verbal English communication skills.
- Ability to prioritize, organize work within time constraints and under pressure.
- Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality.