UX Copy and Content Lead

**About Penny**
Chris and David started Penny AI in 2018 in Squamish, BC (a bit north of Vancouver) after seeing an opportunity to solve a massive problem for millions of direct sales consultants around the world. We have now grown to a team of 90+ located across Canada and the United States. Penny has tens of thousands of users across four continents who trust Penny to help run their businesses.
Penny is on an upward trajectory with backing from top-tier Venture Capitalists in New York, San Francisco, Toronto, Vancouver and Boston. As we grow our team, we don’t expect everyone to know every answer. You may build something that fails spectacularly, and that’s ok. What is important is that you remain humble, you laugh a little, you learn, and together we find a way to succeed.
Diversity, inclusion and belonging is one of our core values and as we expand we are committed to finding talented people from a wide range of backgrounds, experiences and perspectives.
**The Role**
Penny is looking for a UX Copy and Content Lead to join our team as we work to evolve and refine our user experience for a global market.
The UX Copy and Content Lead will:

- Inform a multilingual strategy that supports business needs, aligns with our content production strategy, and optimizes process efficiencies and scalable solutions
- Serve as the main point of contact for our multilingual, translation, and transcreation services
- Plan and schedule projects according to expected timelines and resource capacity
- Lead by influence with a bias for scalability, efficiency, and purpose
- Influence stakeholder preferences for direct translation, localization, and transcreation
- Proactively identify, troubleshoot, and quickly resolve technical translation or UX Copy issues and/or inconsistencies of Penny’s UX Copy Guidelines
- Familiarize yourself with the Direct Sales market and categorize strings, copy, and chunks of content that must be transcreated with care
- Conduct research and surface insights about best practices, copy style, branded terms and phrases, slogans, and voice per partner per language
- Manage workflow with our solution providers

**Requirements**:

- 5+ years of experience with proven record of context-specific translation and multilingual problem solving
- Advanced knowledge of North American English idioms, phrasal verbs, slogan, branding, and jargon that lends to translation issues
- Advanced knowledge of UX Copy and Content Best Practices
- Intermediate knowledge of Content Management Frameworks and Systems
- Intermediate knowledge of User Experience Research
- Proven record of bringing insights to action
- Proven record of managing complex project with multiple stakeholders and competing timelines
- Proven record of cross-functional leadership and influence

**Bonus Skills**
- Experience leading UX Copy, Content, or Writing workshops or development**_ a plus_**:

- Experience as a professional linguist, translator, or linguistic service coordinator**_ a plus_**:

- Experience managing technical glossaries, translation tools, or automated translations, **_a plus_**:

- Experience teaching advanced Writing for Usability**_ a plus_**:

- Bilingual, Bicultural **_a plus_**

Multilingual, Multicultural **_a plus_**
**Benefits**
- Start-up culture with an opportunity to make an impact in your role and our team immediately
- Excellent on-the-job learning opportunities to grow your skills
- Competitive pay, benefits and a slice of the pie (aka - stock options)
- 4 weeks vacation plus statutory holidays
- Support from a diverse and highly talented team to help you reach your goals
- Flexibility to work from home and the office
- Join a friendly, progressive team who like to organize fun activities and celebrate all-round awesomeness