Customer Experience Associate

7 days ago

Toronto, Canada Beautifi Full time

**About the job**

**The Company**

**Beautifi** is a Canadian fin-tech company that offers Canadians flexible financing solutions for elective medical procedures ranging from plastic surgery to fertility. Beautifi is one of the fastest growing fin-techs in the country and has achieved success following a customer-centric and tech-forward approach. We don’t believe in hidden fees, misleading rates, prepayment penalties, or unexpected charges. Our goal is to make health and beauty affordable and to give Canadians access to the procedures they want or need, without having to wait. We are looking for people that want to grow with us. Don’t miss your chance to be at the forefront of our exciting journey and rapid growth

**Key Responsibilities and Activities**
- Managing outbound and inbound phone calls, and a large pipeline of existing customers and new prospects
- Using interpersonal and sales skills to convert interested prospects into customers
- Collaborating with the credit and accounting teams to coordinate clinic fundings
- Assist other CX team members to ensure every applicant receives industry leading customer service

**Requirements**:

- Bilingual (English / French)
- Self-motivated individuals who learn quickly and exhibit exceptional organizational skills
- Pleasant, friendly, and professional demeanour, enjoys working with others. This position involves a high volume of calls and communication with clients.
- High performers with a proven track record of exceeding KPI’s and targets
- Multi-taskers that can handle numerous active clients and remain organized and timely
- Consistently demonstrates excellent written and verbal communication skills
- A positive and can-do attitude, happy to assist with a range of different tasks
- Ability to adapt to changing responsibilities and environment
- Strong people skills and sales abilities, previous experience in a similar role is strongly preferred

**Location**

This is an **In-Person** role. Our Toronto office is located at 171 East Liberty Street in the heart of Toronto's Liberty Village neighborhood.

**What we offer**
- Base Salary ($50,000-$60,000) commensurate with experience
- Bonuses and Commission based on performance
- Dental, Vision, and Health Benefits - 100% employer-paid
- Paid Vacation
- Fun and energetic workplace
- Advancement opportunities for top-performers

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care

**Experience**:

- Financial Sales/Loans: 1 year (preferred)

**Language**:

- French (required)

Work Location: In person

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