Key Holder

National Cannabis Distribution (NCD) is an independent cannabis wholesaler and retailer. Through our wholesale division servicing Saskatchewan and our Kiaro branded storefronts across British Columbia; we are driven at NCD to introduce products that aim to provide a unique experience to new and experienced customers. The company provides a customized omni-channel retail experience that is inviting, convenient and appealing, empowering consumers to choose safe and reputable products.

Through the personal journey and storytelling of our People, we create unforgettable experiences for our customers by forming a deeper connection, comfort and trust that they can rely on every time.

Focused on community, education and people; we have BIG plans to continue our growth trajectory through our consumer-centric retail, and wholesale distribution segments over the coming years...Here is where you come in

All team members at Kiaro embody our core values of **Collaboration**, **Accountability**, **Courage** and **Creativity**. We are committed to taking responsibility for our actions, working together to achieve our goals, persevering in the face of adversity, and fostering new ideas, alternatives or possibilities to enhance our business. Our values are the foundation of our culture which drive our behaviors, interactions, and the way we conduct business.

**Why Join Us?**

**Professional growth**:NCD believes in developing people to their full potential. This means that you will be exposed to, and collaborate with all departments to support business growth and new ventures. What’s in it for you? A broader and highly coveted skill set that will skyrocket your career

**▪Company culture**:Joining NCD means becoming part of a passionate group of people who live and breathe our core values - Courage, Collaboration, Creativity and Accountability. We are a close-knit family who embraces individuality and a good sense of humor. The typical work hard, play hard motto rings true at NCD.

**▪Benefits**:Our benefits package is competitive within the market. From massage therapy to dentist appointments, our plan should cover your needs. In addition to this, enjoy a generous discount on our cannabis products and accessories.

**▪Be a part of an amazing brand** By joining us, you will be a part of building an amazing brand and help define an industry that is revolutionizing the market place. At NCD, we look to source a curated selection of products that helps each individual inspire their own story with cannabis.

The Keyholder is responsible for guiding our customers through their retail experience by providing a world class customer service experience. The Keyholder will help to create a comforting environment for each customer by creating a unique experience tailored specifically to each individual customer. The Keyholder will build rapport with their customers, understand their needs, and deliver value by asking questions and educating each customer throughout their experience. The Keyholder will support the Store Manager in administering company policies and procedures, while overseeing daily operations; including staff management, inventory management and business analytics. This position will report directly to the Store Manager.

**Responsibilities**:

- Support the implementation of policies and procedures
- Providing world class service to both customers and team members
- Resolving customer concerns in a timely fashion
- Merchandising guidelines are executed as required
- Reviewing detailed business analytic reports that inform store tasks and actions to ensure world class retail experience
- Training team members on all aspects of the business to ensure strong team cohesion and succession planning
- Lead by example (Be willing to put in the work)
- Ensuring store needs are met through the implementation of scheduling guidelines and the monitoring and evaluation of key associate metrics
- Communicating performance expectations to team members on an ongoing basis using both formal and informal methods
- Determine workload of team members to ensure well operated store that adheres to local regulations in all aspects of the business
- Will be expected to uphold high levels in visual merchandising
- Developing a store culture of positivity and inclusion
- Creating opportunities within the community

**Who you are**:

- Minimum of one - three years of retail or hospitality management experience
- A coaching mentality this position is expected to provide daily feedback to all positions
- Must have experience and understanding of business metrics
- Ability to be agile and adaptive
- Can demonstrate strong communication skills especially as it relates to performance management of team members
- Ability to support the execution of corporate policies and procedures
- Demonstrates accountability, collaboration, courage and creativity in day to day operations

**Job Types**: Full-time, Part-time

**Salary**: $18.00 per h