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Territory Manager Merchandising Operations

3 weeks ago

Vancouver, Canada Hallmark Full time

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Territory Manager Merchandising Operations - Vancouver BC

**Territory Manager - Merchandising Operations Vancouver BC**

**Job Summary**:
Manages and performs activities that drive optimal retail service and installation results for mass channel retailers. Develops effective and professional relationships with store management in assigned territory to promote Hallmark, ensure smooth operations and gain incremental floor space. Leads a part-time field team to execute all service activities at store level, and supports installation activities, including new programs, new store openings, renovations and revisions.

**Responsibilities & Duties**:
**Leadership**:

- Leads and develops team in support of personal and professional growth.
- Develops talent, demonstrates a supportive climate where everyone is encouraged to strive for excellence and practices versatility in leadership style in all scenarios.
- Accountable for performance management, succession planning, coaching, counseling and development of team.
- Clearly defines expectations and actively manages team to reflect changing business needs to ensure corporate priorities are met.
- Emphasizes the need for and value of safe working practices.
- Ensures team is accountable to Hallmark Canada standards and government regulations.
- Demonstrates integrity in handling of confidential corporate information and personal information relating to the team members.
- Manages all resources within budgeted guidelines.

**Field Service and Installation Management**:

- Manages part-time team in ongoing and regular service for all mass customer accounts in territory by ensuring consistent and excellent execution of Hallmark product and promotional programs in each assigned account. Includes ED and Seasonal Programs.
- Schedules work-with time in each store to ensure service standards are met and all product programs are displayed according to corporate and customer standards.
- Leads and oversees all revisions, renovations, and remodels for mass customer accounts in assigned territory. Includes attending on site and ensuring overall execution according to plan.
- Partners with Territory Installation Manager on fixture installation to ensure shared understanding of requirements and timing.
- Actively participates in installation activities in territory.
- Follows up with feedback for improvements and solves any store level issues.
- Proactively monitors and manages Part Time service budget and productivity of team. Uses monthly reports to manage the gaps.

**Relationship Management**:

- Develops and nurtures professional consultative partnerships with store management in territory.
- Develops long term positive retail relationships with store management.
- Responsibility for “retail influence” with store managers to advance product and program placement outside of the Hallmark department to drive revenue.

**Qualifications & Experience Required**:Post-secondary degree or diploma in Marketing, or related field.
- University/College degree in Business/Administration/Marketing or related field or working experience equivalent
- General business/marketing understanding is required
- Experience working and managing in a customer-focused operations environment is preferred
- Experience with retail service/installation activities preferred
- Strong customer/consumer orientation - able to build strong understanding of each customer and their business goals/needs.
- Possess the customer focus, resourcefulness and adaptability to ensure customer satisfaction
- Ability to handle difficult conversations
- Strong communication skills both verbal and written - including two-way communication skills to effectively listen for feedback and to transfer knowledge
- Ability to multitask along with superior time management skills
- Ability to remain calm and adaptable to change (i.e., people, systems or processes)
- Valid driver's license
- Fully Vaccinated* against COVID - 19 as some retail partners require this as a condition to enter their premises*
- Bilingual English and French - verbal and written - would be an asset

Our approach to diversity is simple—it's about embracing everyone. From building a culture where all employees can bring their best selves to work to deploying diversity initiatives that support everyone, we're doing what it takes to build an inclusive world for all.

Should you require accommodation during the hiring process, please let us know and we will arrange the necessary accommodations.

**Confidential & Proprietary
- Property of Hallmark Canada. Highly Restricted**
- Location/Division:
Vancouver, BC, Canada
- Job Requisition:
00ba9ce5-4e28-4898-971b-544f4a8fd557