Analyst, Application Development and Maintenance

**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada's growth, in order to create an Automatically generated and integrated view of all customer interactions driving processes, continuously delivering customer insights and increasing customer satisfaction and revenues. We have multiple opportunities in the role Analyst, Application Development and Maintenance within the IT team in support of different areas of the organization: Cargo, Commercial and Operational branches as well as in support of the IT Operations Modernization Program. Qualifications may vary based on the dedicated area. This position will be reporting to the "Manager, Application Development and Maintenance". **Key responsibilities**: - Provide functional support to the development team, business owners, internal IT teams and partners that consume iFly - Handle production and non-production incidents as per the SOP and SLA. - Provide production support to triage, qualify, prioritize issues - Collaborate with vendors and internal teams to support implementation, testing, deployment, and monitoring of software enhancements/fix to ensure stability - Play an active role in projects-related activities, such as sprint planning, daily scrum meeting, sprint review - Create enhancement user stories based on the identified Business problems - Coordinating with other team members in the organization to create or improve the product and processes. - Create and maintain Functional Specs, Data Flow and Process Documents. - Performing analysis to assess quality and meaning of data. - Communicating analysis results and making recommendations to relevant stakeholders - Support multiple working methodologies such as Hybrid Waterfall/Agile, Agile, Kanban - Provide leadership and guidance to the test team in the development of test scripts and analysis of results - Maintains data standard and security measures through the implementation of information technology plans, policies, and standards **Qualifications** - A relevant University degree/technical certification, and/or relevant experience commensurate to the role - At least 3 years of IT technology or operations experience in a large company preferably in the Transportation/Airline domain would be an asset - Understanding of ITIL, SDLC, Agile methodologies, Jira, Confluence, UML - At least basic working knowledge of REST/SOAP API, database, software programming - Accuracy and attention to details. - Excellent communication skills - written and verbal - Solution oriented, demonstrated judgment and decision-making skills - Strong analytical, problem solving and conceptual skills to help collect, measure, organize and analyze data - Knowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skills - Self-starter, highly motivated, able to work independently with mínimal supervision - Strong team player with a commitment to continuous improvement - Flexible, creative, and responsive to needs of users - Basic working knowledge of FTP protocol, ServiceNow, Jira automation, Gherkin, data visualization software like Power BI or Webfocus (asset) would be an advantage - Experience in loyalty, handling vendor, Certified Associate of Project Management (CAPM) will be a bonus **Conditions of Employment**: **Linguistic Requirements** **Diversity and Inclusion** Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.