Guest Experience Coordinator

1 week ago

Langley, Canada Skin Secrets Cosmetic Clinic Full time

**Guest Experience Coordinator**

**POSITION**:
Guest Experience Coordinator

**DEPARTMENT**:
Administrative

**REPORTS TO**:
Clinic Director / Clinic Manager

**THE CLINIC**:
Skin Secrets is a well established and growing Medical Aesthetics Clinic in the Valley. We deliver comprehensive Aesthetic treatments in a discreet and professional environment. Our commitment to our clients includes exceptional experiences, custom treatment plans and delivering remarkable results. It is a family owned business that believes in surrounding ourselves with great people.

**OBJECTIVES**:
We are seeking a team player who shares our patient focus. The Guest Experience Coordinator creates a positive first impression for the clinic, and begins building a successful relationship with the client. Building those relationships and delivering on results has lead to our 5 star reputation.

This position is comprised of two parts: creating exceptional experiences for clients, and generating revenue through retail sales. Other responsibilities include administrative support, answering client’s calls and coordinating activities with top management.

**Core Attributes**
- Exceptional customer service skills, always considers the clients needs.
- Is motivated to build relationships. Thrives in a busy environment, and comfortable balancing multiple tasks.
- Organizational skills like no other.
- Effective time management is critical.
- We are a close-knit group and looking for a team player.
- Interested in the Medical Aesthetics Industry

**Required Training & Work Experience**
- Experience with appointment booking and billing systems.
- Knowledge of products and services or prior training in medical aesthetics. Ex. Injectables, lasers, skincare.
- Business studies are an asset.
- A high school diploma is required; a diploma of college studies is an asset.

**Main Tasks and Responsibilities**
- Welcoming and engaging with our clients so they have a great experience at the clinic.
- Master at customer relations, in person and on the phone.
- Ensuring clients have completed all intake forms, consent forms and ensure they are prepared for their appointment.
- Support marketing initiatives, by having conversations with clients.
- Efficiently managing computer billing and payments.
- Rebooking patients after their appointments. Follow up with clients who are due for a visit to the clinic.

Pay: From $22.00 per hour

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2025-02-01

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