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Business Support Manager

2 weeks ago

Brossard, Canada Yakima Chief - Hopunion LLC Full time

**Job Title**: Business Support Manager

**Department**: FGX (Canada)

**Classification**:Exempt / Salary

**Reports to**:Logistics Director

**Job Qualifications**:
1. High School diploma, GED or equivalent required.

2. Possess strong leadership and management skills.

3. Must be able to effectively build and motivate teams.

4. Excellent mathematical, communication and computer skills, strongly detail oriented and able to easily multi-task.

5. Should be able to independently initiate, prioritize, and perform or solve work problems and ultimately achieve work objectives and meet deadlines.

6. Must be able to effectively communicate in written and verbal form with co-workers, supervisor and management and other departments.

7. Must be able to work independently and as a team member.

8. Must be able to work in a flexible schedule, including weekends, early mornings and after normal daily hours.

10. Must be proficient in Microsoft Office (Excel, Word, Outlook, Access, etc.).

11. Minimum of one-year related experience with demonstrated aptitude to learn on-the-job.

12. Familiarity with plant and warehouse equipment operation, SOP’s, and warehouses.

13. Possess a strong work ethic to positively contribute to the company’s mission, vision, values, company environmental policies, and quality policies.

14. Must have a positive attitude, support co-workers to obtain desired objectives, and assist others in their contributions.

15. Ability to sit/stand/walk for extended periods of time and access stairs and ladders.

16. Ability to bend, stoop, squat occasionally to frequently.

17. Ability to lift (up to 50 lbs.), carry (up to 44 lbs.) occasionally to frequently within normal limits.

18. Ability to wear appropriate personal protective equipment (in required areas) for extended periods of time and follow safety requirements.

19. Attentive to the task and own surroundings.

20. Must be able to learn various systems utilized by Yakima Chief (X2 (ERP), Solochain (WMS), Concur, PayCom, Prophix, Power BI, etc.) to perform data entry & print reports.

21. Examine documents, materials, or products and monitor work processes to assess completeness, accuracy and conformance to standards and specifications.

22. Strong analytical and critical thinking skills.

23. Excellent time management and multi-tasking skills.

24. Preferably bilingual (English & French are a must).

**Job Summary**:
The purpose of this position is to maintain accurate inventory records, investigate, and troubleshoot inventory and allocations issues in the WMS and ERP systems. Foster a collaborative work environment that will ensure a smooth flow between the Inside Sales team and Shipping. Provide guidance for shipment of finished Hop products to our customers. Help facilitate the shipping of YCH products from one location to another. Assist with developing processes that make the YCH supply chain more efficient and organized. Manage day-to-day administrative functions of the entity.

**Job Duties**:
**General**

1. Manage the Shipping team which includes, but is not limited to:

- Daily picking and packing of various shipments
- Maintain timesheets
- Record and maintain expense reports
- Train new employees

2. Participate in meetings pertaining to the department.

3. Oversee the organization of the warehouse for the utmost efficiency.

4. Operate the following equipment:

- Forklift
- Shrink-wrap machine
- WMS scanning equipment

5. Report all equipment issues to Maintenance and/or arrange repairs to equipment with appropriate vendors.

6. Review schedules, reports, and workload to determine personnel or material requirements.

7. Confer with department supervision or other personnel to assess progress and discuss needed changes.

8. Continuously look for ways to improve process efficiency and notify immediate supervisor of observations and recommendations.

9. Direct the activities of the forklift drivers to ensure the shipping warehouses maintain a high accuracy of inventory physically and virtually in both the ERP and WMS systems.

10. Assist in the procurement of supplies to ensure YCH operations run smoothly and efficiently.

**Inventory**

11. Investigate and resolve issues with inventory. Troubleshoot allocation issues and inventory discrepancies between the ERP and WMS systems.

12. Participate in the cycle counts process in assigned warehouses and send counts on time to finance department.

13. Conduct weekly cycle counts with warehouse and FGX crew and notify appropriate personnel to update changes in the ERP and WMS systems.

14. Proactively manage transfers of products into the shipping warehouses to maintain a steady supply of product to streamline the shipping process.

15. Direct and oversee consolidation processes within the shipping warehouses.

16. Work in conjunction with Lean Manufacturing Principles to attain maximum efficiency in the FGX operation and between other operations.

**Shipping**

18. Pull reports from