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Ml Product Support

3 weeks ago

Lachine, Canada Metso Outotec Full time

JOB DUTIES AND RESPONSIBILITIES
Review and Verify all Mill lining orders for the region
Obtain and use up-to-date costing and lead-time information from supply chain, utilize reference costing tools
Use and maintain Fileit
Maintain Fileit Job Cases for Order Process through Salesforce
Review Purchase Orders, create/cleanse GQS & PCM data prior to Sales order being entered
Maintain Salesforce Case process as assigned to you by the Product Support Manager
Conduct order reviews and order follow up to make proper OTD & design change requirements have been issued to the factory.
Maintain proper handover documentation for orders that require MLE for R&PM & MML
Schedule design kick off meetings with MLE and ensure proper prebooking packages for all ETO orders.
Follow up with Factory and Delivery management on orders to ensure proper OTD
Warranties, FOC (know when to issue them, how to submit them)

**To participate in/perform/create**:

- Evaluation of input for quotations and design (info, data and drawings)
- Design selection (basic design and layout selection, optimized designs)
- All types of quotations (new, repeat, OEM, budget and firm)
- Preparation material for contracts (design, calculations, wear life cycles, spares/stock)
- Support Customer order engineering with solutions and decisions

SKILLS AND ABILITIES

Must be proficient in SAP and Salesforce.
Position requires high level of service mindedness, ability to work alone or within various teams long or short term, creativity and innovation abilities.
Highly motivated and flexible individual with the ability to work with many different things in parallel, a mix of short support issues and more long-term projects, be able to manage their time effectively
Understanding of customer existing/future needs/objectives and market requirements.
Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces.
Ability to travel
Full driver’s license