Guest Services Supervisor

7 days ago

Thunder Bay, Canada Gateway Casinos Full time

**Job Type: Full-Time**

**The Gateway to Your Future**
You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don?t miss this chance to put yourself in the centre of the action.

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
- Manage employee performance through training, coaching, evaluation and mentoring.
- Ensure that proper safety, hygiene, and sanitation practices are followed.
- A relationship-builder who encourages open communication and collaboration.
- Ensure that quality and standards meet expectations on a day-to-day basis.
- Handle complaints, room issues, and conflicts graciously.
- Customer service skills that exceed guest expectations.

**What You Bring**
- Minimum two years of experience in the guest services and/or hospitality industry.
- Ability to direct and supervise staff.
- A relationship-builder who encourages open communication and collaboration.
- Time-management savvy and expert multitasker who thrives in the service industry.
- Ability to manage issues and empower a team to excel.
- Strategic thinker who has an eye for detail and a capacity to see the big picture.
- Benefit from working flexible hours, evenings, and weekends.
- Efficient multitasker who thrives in a fast-paced environment.
- Can benefit from working flexible hours, evenings, and weekends.
- Ability to seamlessly handle complaints, room issues and conflicts.
- Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.

**Why Work With Us?**
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

**Get to Know Gateway**

Not the right fit this time? Follow us on our careers social media pages

  • Guest Services Supervisor

    7 days ago

    Thunder Bay, Ontario, Canada Gateway Casinos Full time $60,000 - $90,000 per year

    Job Type: Full-Time ContractThe Gateway to Your FutureYou love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Services Supervisor Days Inn By Wyndham

    7 days ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment...

  • Guest Services and House Keeping

    1 day ago

    Thunder Bay, Canada Maynard Lake Lodge Full time

    Trophy Fishing Lodge seeking Summer Applicants Enjoy summer on beautiful Maynard Lake making memories and money Great opportunity to get away from it all this summer **Employer Name**:Maynard Lake Lodge **Location**: 50 air miles North of Kenora **Hours of Work**:Rotational Split/Swing shifts. **The Guest Service and Lodge Room attendant provides...

  • Guest Services Agent

    7 days ago

    Thunder Bay, Ontario, Canada Travelodge by Wyndham Full time $43,200 - $72,000 per year

    Job Title: Guest Services AgentReports To: Guest Services SupervisorHotel: Travelodge by Wyndham, Thunder BayPosition: Full-Time Availability (No Rescrticted Days)Please read before applying:This full-time position requires open availability across weekdays, overnights, weekends, mornings, evenings, and holidays.If you are currently working another job,...

  • Dual - Guest Services Shift Manager

    3 days ago

    Thunder Bay, Canada Gateway Casinos Full time

    **Job Type: Full-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Services Representative

    3 days ago

    Thunder Bay, Canada The Superior Inn Hotel & Conference Centre Full time

    **Overview**: We are seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. This is a vital role in our organization as you will be the first point of contact for our guests. Also, you will be...

  • Guest Services Representative

    1 week ago

    Thunder Bay, Canada Best Western Plus Nor'Wester Hotel & Conference Centre Full time

    We are currently looking for (1) one Part Time & (1) one Full Time Front Desk Clerk or Guest Services Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates...

  • Guest Service Expert

    7 days ago

    Thunder Bay, Canada Marriott International, Inc Full time

    **Additional Information** Banquet / Restuarant Server **Job Number** 24031841 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Service Expert

    3 days ago

    Thunder Bay, Canada Marriott International, Inc Full time

    **Additional Information** Contract, Part Time, Food Runner **Job Number** 24089356 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Service Expert

    1 week ago

    Thunder Bay, Canada Marriott International, Inc Full time

    **Job Number** 23055421 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about putting food on the table that our guests will...