Optometric Admin/receptionist

**Job Summary**

**Your Role**

As our Receptionist, you'll be the first point of contact for our patients and play a crucial role in creating positive experiences:

- **Patient Welcome**: Greet patients warmly and professionally, ensuring they feel comfortable from the moment they arrive
- **Patient Registration**: Complete new patient intake, update existing records, and collect necessary documentation
- **Appointment Management**: Schedule, confirm, and manage appointments efficiently using our practice management software
- **Phone Communications**: Handle incoming calls with professionalism, answer inquiries, and direct calls appropriately
- **Insurance Processing**: Verify insurance benefits, process claims, and explain coverage to patients
- **Administrative Support**: Maintain filing systems, manage patient charts, and support overall office organization
- **Pre-screening Support**: Operate basic pre-screening equipment to assist with preliminary patient assessments
- **Frame Styling Assistance**: Help patients select frames that suit their face shape, lifestyle, and personal preferences
- **Payment Processing**: Handle transactions, co-pays, and payment plans with accuracy and discretion
- **Multi-tasking**: Balance front desk duties while supporting doctors and optician as needed

**What We're Looking For**

**Essential Skills**:

- Excellent communication and interpersonal abilities
- Strong organizational skills and attention to detail
- Proficiency with computers (Word and Excel) and willingness to learn practice management software
- Professional phone manner and customer service experience
- Ability to handle sensitive information with confidentiality

**Preferred Qualifications**:

- Bilingual fluency in English and French to serve our diverse patient base
- Previous experience in healthcare, optometry, or medical office settings preferred
- Prior receptionist or administrative experience in professional service environments preferred

**Personal Qualities**:

- **Warm and Welcoming**: Natural ability to make patients feel at ease
- **Team Player**: Collaborative spirit and willingness to support colleagues in a small practice setting
- **Adaptability**: Comfortable handling various tasks and adjusting to changing priorities
- **Patience and Empathy**: Understanding approach when working with patients of all ages and backgrounds
- **Reliability**: Dependable attendance and consistent performance
- **Professional Demeanor**: Maintains composure and professionalism in all situations

**Why You'll Enjoy Working Here**
- **Meaningful Work**: Help patients access the vision care they need in a caring environment
- **Diverse Community**: Interact with patients from various cultural and linguistic backgrounds
- **Small Team Atmosphere**: Work closely with doctors and staff who value your contribution
- **Professional Growth**: Opportunities to expand skills in a more clinical role where you can train to be an Optical tech or Vision therapist.
- **Positive Environment**: Join a practice that prioritizes both patient and employee satisfaction
- **Flexible Scheduling**: Full-time and part-time positions available

**Ready to Be Our Welcoming Voice?**

**To Apply**: Please submit your resume and a brief cover letter explaining why you'd be a great fit for our practice.
- We are an equal opportunity employer committed to creating an inclusive workplace for all team members and patients._

**Job Types**: Full-time, Part-time

Pay: $18.00-$24.00 per hour

Expected hours: 10 - 32 per week

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Language**:

- English and French (preferred)

Work Location: In person