Program Service Assistant, Mental Health

Position Profile:
**Humber River Health. Lighting New Ways In Healthcare.**

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

We are looking for a **Program Assistant** to provide administrative & project related support to the **Mental Health & Addictions Program (MH & A)**

**Employment Status**:Permanent Full Time

**Location**:Humber River Health, Wilson Site

**Employee Group**:Non Union

**Reporting Relationship**:Program Director, Mental Health & Addictions

**Position Responsibilities**:

- Support all aspects of administrative support to the MH&A program leadership team
- Provide coordination to local mental health projects, as required
- Develop processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
- Redirects communication within the hospital when receiving information as the point person for the MH&A Program
- Provide strategic support to advance the priorities of the MH&A Program Leadership
- Establish meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the MH & A Program portfolio
- Disseminate information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the MH & A Program portfolio, across portfolios, and between the MH & A Program portfolio and external partners (e.g. OHT/MOHLTC)
- Completes administrative payroll and schedules.
- Coordinate calendars, organize meetings, and prepare supporting documents (e.g. minutes, agendas, presentations) for the departmental leadership team to support program activities
- Lead coordination of internal and external educational events: send notices, coordinate event registrations and receive payments, complete attendance reports and outstanding invoices; arrange catering, audio visual setup, room setup, venue logistics, parking, answering questions
- Administer departmental user rights in technology systems
- Track departmental supplies inventory and order supplies to anticipate department needs
- Coordinate office equipment repair and maintenance schedule
- Other project duties as assigned

**Qualifications**:

- Graduate of a recognized post-secondary education in Business Administration, or related field.
- Minimum three (3) years of recent experience providing administrative support, or project management support. Healthcare experience preferred.
- Extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals
- Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
- High degree of attention to detail to ensure accuracy in deliverables
- Adapts to changing priorities and manage change involving multiple stakeholders effectively
- Maintains a positive attitude and strong work ethic while managing competing demands
- Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
- Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
- Experience with Zoom/MS Teams preferred
- Has a typing speed of 60 WPM
- Excellent attendance and discipline free record required.

Applicants may be required to successfully complete full administrative testing, including typing speed, MS Office.

**Why choose Humber River Health?**

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism,